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IT Support Specialist

IT Support Specialist

Cacti Legal Services

10 - 15 years

6 - 10 Lacs

Pune

Posted:3 days ago| Platform:

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Skills Required

VPN ISO 27001 Active directory LAN Account management Customer service Asset management microsoft Information technology Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

for all employees and visitors at our various locations. This position demands a deep understanding of Microsoft Environment, Office365, Active Directory, Intune, and emerging AI technologies, with a focus on providing immediate, effective, and friendly technical assistance. The ideal candidate is a problem-solver, a clear communicator, and passionate about leveraging technology to enhance productivity and efficiency.

What you will do:

Front-Line Technical Support: Serve as the primary point of contact for on-site technical issues, delivering prompt and professional support to employees and visitors.

Hardware & Software Troubleshooting: Diagnose and resolve a wide range of hardware and software problems, including issues with laptops, desktops, printers, mobile devices, and peripherals.

System Installation & Maintenance: Install, configure, and maintain computer systems, software applications, and network equipment, ensuring optimal performance and security.

User Account Management: Create, modify, and delete user accounts and permissions, upholding data security and access control protocols.

Hands-on Experience in Administration and Security in Microsoft Environment: Microsoft 365, Azure Active Directory, User Account Administration, Intune, MS Defender, OneDrive, Full Disk Encryption

Network & Connectivity Support: Troubleshoot network connectivity issues, including Wi-Fi, LAN, and VPN access, to maintain uninterrupted workflows.

Familiarity with Google Workspace applications (Gmail, Drive, Docs, Sheets, etc.) , ChromeOS and Chrome Enterprise Browser

AI Integration & Support: Stay abreast of AI advancements and explore opportunities to integrate AI-powered solutions into existing workflows, providing guidance and support to users.

Asset Management: Maintain accurate inventory records of IT assets, including hardware, software, and licenses, ensuring compliance and efficient resource allocation.

Documentation & Knowledge Sharing: Document troubleshooting steps, solutions, and procedures, contributing to a knowledge base that facilitates self-service and team collaboration.

What you bring:

A Bachelors degree in Computer Science, Information Technology, or a related field is preferred.

Proven Experience: 10+ years of hands-on experience in IT support, demonstrating a track record of success in resolving technical issues and providing excellent customer service.

Microsoft Ecosystem Mastery: In-depth knowledge and experience with Active Directory, Microsoft365, Intune, OneDrive, MS Defender, Group Policies

Enterprise Mobile and Endpoint Management: Experience in managing mobile devices and endpoints, including smartphones, tablets, and IoT devices, to ensure security and compliance.

Familiarity with Google Ecosystem: GSuite, Workspace, Browser and Device Policies

AI Familiarity: A basic understanding of AI concepts and applications, with a willingness to learn and explore emerging AI technologies.

Security & Compliance: Understands core security principles (e.g., encryption, access controls) and relevant compliance standards (e.g., ISO 27001, SOC2). Can identify and mitigate security risks and stay informed on emerging threats.

Communication Skills: Excellent written and verbal communication skills, with the ability to explain technical concepts in clear and concise terms to non-technical audiences.

Interpersonal Skills: Strong interpersonal skills, including empathy, patience, and a customer-centric approach, Sense of Ownership and Urgency

Problem-Solving Abilities: Exceptional problem-solving and analytical skills, with the ability to diagnose complex issues and develop effective solutions.

Self-Motivation: A self-starter with the ability to work independently and proactively identify areas for improvement.

Teamwork: A collaborative spirit and willingness to work as part of a team to achieve shared goals.

Adaptability: The ability to adapt to changing priorities and thrive in a fast-paced environment.

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IT Support Specialist