IT Support & Backend Operations

The Coordinator IT Support & Backend Operations will be responsible for coordinating and managing day-to-day IT-related complaints, backend documentation, billing tasks, and communication processes within the team. Your role will involve maintaining basic IT support functions, data entry, and ensuring smooth administrative workflow. Key Responsibilities: - Coordinate and log all IT-related complaints and ensure timely resolution by working closely with the IT team. - Handle backend documentation tasks including billing, file management, and record-keeping. - Draft proposals, handover forms, internal communications, and emails as per company requirements. - Maintain and update Excel reports, Word documents, and PowerPoint presentations as needed. - Communicate efficiently via email, text, and internal messaging systems. - Provide support in data entry, documentation, and file management (both digital and physical). - Collaborate with cross-functional teams to ensure smooth office operations. - Maintain a professional and proactive communication approach with internal and external stakeholders. Required Qualifications: - Minimum: Graduate in any discipline from a recognized university. - Proficient in MS Office tools (Excel, Word, PowerPoint, Outlook). Skills & Competencies: Technical Skills: - Basic IT knowledge (system usage, troubleshooting coordination). - Strong hands-on skills in MS Excel, MS Word, and basic documentation tools. - Ability to manage and update trackers, logs, and billing formats. Soft Skills: - Strong communication and interpersonal skills. - Good organizational and multitasking abilities. - Teamwork and coordination with internal departments. - Problem-solving attitude and basic leadership skills. Working Conditions: - Full-time, offline (on-site office-based role). - May require occasional extended hours to meet deadlines. - Coordination across departments may require multitasking and time management. Conclusion: This role is ideal for someone who is organized, tech-savvy at a basic level, and enjoys working in a coordination and support function. The candidate will play a key role in ensuring smooth IT complaint management, backend operations, and administrative support. We are looking for a reliable team player who is ready to take initiative and contribute to overall efficiency. Job Types: Full-time, Permanent Experience: Project coordination: 1 year (Required) Language: English (Required) Location: Greater Noida, Uttar Pradesh (Required) Work Location: In person,