IT Solutions Eng. (HR Service JR Expert)

Job Description

Oversee the on- and offboarding processes for external partners, ensuring smooth integration and efficient operations within the organization. Facilitate a seamless orientation and ensure external partners find their way effectively in our company culture and systems. Contribute to process improvement initiatives aimed at enhancing the onboarding and lifecycle management of external partners. Ensure accurate reporting and data management to support strategic decision-making related to external partner operations. Support the customization of Employee Self-Service (ESS) and Manager Self-Service (MSS) portals to accommodate international requests and ensure alignment with organizational needs. Collaborate with cross-functional teams to understand requirements and assist in implementing adjustments to HR systems. Resolve incident tickets and service requests, coordinate ticket handover and specific case management with external partners. Develop and maintain documentation, standards, and best practices. Participate in scrum events and maintain JIRA for agile work organization. Your Qualifications Completed studies in Business Informatics, Computer Science, Business Administration, or a comparable qualification. First experiences in HR IT project management, particularly in employee self-service (ESS) and manager self-service (MSS) portals. Knowledgeable in SAP HR systems, demonstrating strong competency in using SAP for effective HR solutions and processes. Strong problem-solving skills and analytical thinking. Excellent communication skills, both written and verbal, in English. Ability to work independently and proactively within a team environment. Experience with Agile development methodologies and tools, such as Scrum, Kanban, JIRA. Familiarity with enterprise systems and understanding of integration challenges within complex ERP environments is a plus.