IT Solutions Consulting Analyst (API Customer Support Engineer)

As an IT Solutions Consulting Analyst (API Customer Support Engineer) at DHL IT Services, you will be part of a global team of over 5600 IT professionals dedicated to connecting people and driving the global economy through innovative and sustainable digital solutions. Your role will involve providing best-in-class support to both internal and external customers and business partners across the group, ensuring seamless connectivity and exceptional customer experiences. In this position, you will play a crucial role in enabling, supporting, and guiding customers using Group APIs, which serve as the backbone of the company's operations. Your responsibilities will include offering reactive and proactive support, maintaining documentation for continuous improvement, collaborating effectively with development teams, and communicating efficiently with customers and API product owners. Your input on enhancing product roadmaps, processes, service quality, security, and API design will be highly valued within the support framework. Working within API development teams, you will be exposed to modern product development methodologies with a focus on micro-service architecture, cloud technologies, and creating products that deliver tangible value. Your leadership skills will be essential in guiding a small team of support engineers, promoting best practices, ensuring quality, and fostering long-term sustainability. To excel in this role, you should possess a university degree or equivalent qualification, preferably in information technology or a related field. Proficiency in English is essential, while knowledge of German is advantageous. Excellent communication and analytical skills, along with a customer-centric mindset, are key traits for success. Familiarity with IT architecture, data architecture, API standards, cloud computing, automation, programming languages, and IT product management will be beneficial, as well as a general understanding of logistics industry terminology and standards. Practical knowledge of API concepts, architecture, and customer support practices will be valuable assets in this role. Your passion for technology and communication will enable you to work independently, prioritize tasks effectively, and collaborate with multinational teams. Strong proficiency in spoken and written English is crucial for seamless cross-region collaboration. In return for your contributions, DHL IT Services offers a range of benefits, including hybrid work arrangements, generous annual leave, comprehensive medical insurance coverage, and in-house training programs for professional and technical certifications. Join us on this exciting journey to shape the future of IT solutions and customer support at one of the world's largest logistics companies.,