IT Infrastructure

Key Responsibilities

1. M365 Global Administration & Security

· Serve as Global Admin for Microsoft 365, managing tenant configurations, user access, and license allocation.

· Design, create, delegate, and maintain SharePoint Online sites with granular security/permissions.

· Implement and enforce security policies (e.g., Conditional Access, DLP, MFA) across M365 suite (Teams, Exchange Online, OneDrive, etc.).

· Troubleshoot M365 service issues, perform root-cause analysis, and lead migrations/upgrades.

2. Domain, DNS & Network Management

· Administer global domains, including DNS record management (A, MX, CNAME, TXT), renewals, and SSL/TLS certificates.

· Monitor network infrastructure (routers, switches, firewalls) and liaise with ISPs to ensure 99.9%+ uptime.

· Optimize network performance, conduct bandwidth analysis, and implement WAN/LAN solutions.

3. Infrastructure & End-User Support

· Oversee system health (Windows/Linux servers, Azure AD, Hyper-V/VMware), patching, and backups.

· Resolve hardware/software issues (e.g., OS errors, driver conflicts) and minor printer troubleshooting (connectivity, driver setup, jam resolution).

· Manage IT assets (laptops, servers, network devices) and vendor relationships.

4. Strategic & Security Leadership

· Develop IT infrastructure roadmaps aligned with business goals (e.g., cloud migration, zero-trust architecture).

· Conduct security audits, vulnerability assessments, and ensure compliance (GDPR, ISO 27001).

· Lead disaster recovery planning and testing.

5. Process Optimization & Documentation

· Automate routine tasks via PowerShell (e.g., M365 reports, user provisioning).

· Maintain detailed documentation for configurations, SOPs, and incident responses.

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Required Skills & Qualifications

· Experience:

o 5+ years in IT infrastructure roles with 3+ years as M365 Global Admin.

o Proven expertise in SharePoint site management, security delegation, and compliance.

o Hands-on experience with DNS/domain management (e.g., GoDaddy, Cloudflare) and network protocols (TCP/IP, VLANs, VPN).

o Proficiency in resolving system/end-user issues (OS, printers, mobile devices).

· Technical Knowledge:

o M365 suite (Exchange Online, Intune, Purview), Active Directory, Azure AD.

o Network monitoring tools (e.g., Nagios, PRTG) and firewall management (Palo Alto, Fortinet).

o Basic scripting (PowerShell for M365 automation).

· Soft Skills:

o Strong leadership, problem-solving, and cross-functional collaboration.

o Ability to communicate technical concepts to non-technical stakeholders.

· Education/Certifications:

o Bachelor’s degree in Computer Science/IT or equivalent experience.

o Certifications: Microsoft 365 Certified: Enterprise Administrator Expert, CompTIA Network+, or similar.

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Preferred Qualifications

· Experience with cloud platforms (Azure/AWS).

· Knowledge of ITIL frameworks and DevOps practices.

· Certifications: CCNA, CISSP, or PMP.

Job Type: Full-time

Pay: ₹15,000.00 - ₹35,000.00 per month

Work Location: In person