Posted:3 weeks ago|
Platform:
Work from Office
Full Time
Role & responsibilities Supervise a team involved in operational tasks related to employment record/medical/payroll and other transactional information, public services, or government-related processes. Manage team scheduling, shift rostering, and ensure consistent resource availability. Ensure strict adherence to process workflows, data privacy standards, and service-level agreements (SLAs). Act as the first point of escalation for operational or team-related issues. Conduct training sessions and refresher courses for team members on SOPs, compliance, and communication protocols. Monitor and analyze team performance, quality, and turnaround time; provide coaching as needed. Coordinate with stakeholders from medical institutions, public offices, or third-party vendors to ensure smooth operational flow. Maintain accurate documentation and prepare regular status and performance reports for management. Promote a culture of accountability, continuous improvement, and service excellence.
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