It Administrator

Job Title: IT Administrator

Location: Gurugram

Experience: 610 years

Job Type: Full-Time

Reports To: Head of Engineering

About Us:

We are a young tech startup with the aim to drive Transformational Social Change at scale, in the Blue-Collar Universe of 1Bn workers across South Asia, through Skilling, Jobs & Career growth, Social Platforms, and Financial Inclusion.

Job Description

We are looking for a proactive and experienced IT Administrator to join our fast-paced startup. You will be responsible for managing and scaling the company’s IT infrastructure, ensuring security, uptime, and efficiency of all IT systems. This role demands hands-on experience with a broad range of IT operations, excellent problem-solving skills, and the ability to work independently in a dynamic environment.

Key Responsibilities

IT Infrastructure Management:

Set up, configure, and maintain physical and virtual servers, routers, switches, firewalls, and other network components.

Ensure high availability, performance, and security of on-prem infrastructure.

Inventory & Asset Management:

Maintain hardware inventory, including procurement, tagging, warranty tracking, and lifecycle management.

Security & Firewall Administration:

Manage and configure firewalls and endpoint security solutions.

Implement and monitor security protocols to safeguard internal systems and data.

Access & Identity Management (IAM):

Manage employee onboarding/offboarding with role-based access control across IT systems and SaaS tools.

Network Management:

Monitor and troubleshoot LAN/WAN, VPNs, and internet connectivity issues across office locations.

IT Policies & Compliance:

Define and enforce IT policies, usage standards, and compliance with data security protocols.

User Support & Troubleshooting:

Provide L1/L2 support to employees for laptops, software tools, network, and printer-related issues.

Set up new workstations and user environments including email, open office tools, collaboration apps, etc.

Software & Tool Administration:

Manage licenses and updates for productivity tools such as Google Workspace / Microsoft 365, Open Office Suite, Zoom, Slack, etc.

Requirements

Bachelor's degree in information technology, Computer Science, or related field.

6–10 years of experience in IT administration, preferably in a startup or dynamic environment.

Strong knowledge of:

Network hardware (routers, switches, LAN/WAN)

Firewall configuration and network security tools

Windows, Linux and Mac operating systems

Open-source tools like OpenOffice, and IT ticketing systems

Server provisioning (on-prem and cloud-based)

Good understanding of ITIL practices and IAM frameworks.

Experience with cloud infrastructure (AWS/Azure/GCP) is a plus.

Strong documentation, communication, and time-management skills.

Proactive, solutions-oriented mindset with the ability to multitask.

Preferred Skills (Good to Have)

Prior exposure to ISO 27001 or SOC2 compliance processes.

Familiarity with remote support tools and device management solutions (e.g., Jamf, Intune, MDMs).

CCNA certification or equivalent networking certification.

Experience with automation/scripting tools (e.g., PowerShell, Bash, Python).

Why Join Us?

Opportunity to build and shape IT systems from the ground up.

High ownership and impact role with cross-functional collaboration.

Work in a startup where innovation, speed, and learning are part of the culture.