2 Internet Browsers Jobs

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Technical Associate - Service Desk L1 Responsibilities . Handle the issues/request reported through various ticketing tool within agreed SLA&rsquos . Should handle Voice and Non-Voice tickets simultaneously. . Responsible for executive leadership and Board members IT support. . Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners. . Troubleshoots and resolves minor wireless, network, switch, or printer issues escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams . Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari) . Set up and configure computer systems. . Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers. . Second level support to Desktops, Laptops, Thin Clients, Printers, Scanners and Multi-Function Devices. . Trouble shooting issues related to business specific applications. . User provisioning of various business applications(ERP) . Support New Transitions, Ramp Up&rsquos/Down&rsquos, Business migrations/Site Consolidations Projects. . Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout) . Knowledge Management - Ensure the Knowledge Articles are used on all issues. . Provide Hands and Feet support to other IT Teams for any scheduled activities. . Install and configure computer hardware, operating systems, and applications. Qualifications we seek in you! Minimum Qualifications . Bachelor%27s Degree required. Preferably in Computer Science, Information Systems, or related field. . Strong domain knowledge and technical orientation. . Knowledge of OS, MDM and Office Issues. Preferred Qualifications/ Skills . Customer Service and Problem-Solving attitude. . Good communications skills in English. . Should be able to deliver on tight timelines. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com Follow us on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

We are seeking a highly communicative and adaptable Workforce Coordinator to serve as a key point of contact for inquiries via phone, email, and chat. This role demands strong critical thinking, exceptional multitasking abilities, and a proactive approach to issue resolution. You will manage support tools, provide timely assistance, and ensure high levels of employee satisfaction. This position requires comfort with rotational shifts , including potential night shift coverage to align with US business hours. We are looking for immediate to 30-day joiners. Roles and Responsibilities Manage support tools including phone, email, and chat, and make outbound calls as necessary. Provide basic entry-level support in a timely and efficient manner. Follow communication procedures, adhere to guidelines, and observe organizational policies. Follow up on all customer requests to ensure a satisfactory conclusion. Employ critical and divergent thinking to navigate tickets and resolve issues efficiently. Provide accurate, valid, and complete information using appropriate methods and tools. Exhibit high energy to multitask and handle emails, chats, and phone calls concurrently. Demonstrate adaptability to change, willingness to learn new methodologies and technologies. Work at high speeds while ensuring 100% accuracy and multitasking effectively. Follow pre-assigned checklists and measure accuracy against established systems. Perform audits as required. Mandatory Qualifications Excellent communication skills , including active listening, strong verbal, and written communication, to clearly inform and influence audiences internally and externally. Critical Thinking and the ability to multi-task, prioritize, and manage time effectively . Comfortable working in Rotational Shifts . 3 to 5 years of experience in a customer service or call center environment. High attention to detail and consistent performance, including thorough follow-through. Ability to work in a team and in a fast-paced environment, adapting quickly and efficiently to changes. High levels of integrity and discretion in handling confidential information. Familiarity with various Internet Browsers (Firefox/IE) and Email Clients (Outlook/Gmail). Ability to multitask numerous duties at the same time. Preferred Qualifications Experience with US-based clients . Moderately flexible schedule/availability, with a preference for night shifts. Certifications such as ITIL, SHRM, or equivalent. System knowledge of ADP, ATS, Freshworks Suite/Zendesk/Service Cloud (or other ticketing systems). Any Graduate with experience in an HR Field, Customer Service, or Technical Support (especially if handled US clients). For freshers: Strong communication skills and a thorough understanding of customer service. Competencies Support and Benefits Expertise Consultation Relationship Management Critical Evaluation Business Acumen Professionalism Problem Solving Ethical Practice Global & Cultural Awareness