International Voice Process (US Healthcare)

As a Customer Support Representative, you will be responsible for engaging with customers through various communication channels such as phone, email, and chat to address inquiries, resolve issues, and provide information on products and services. You will analyze customer issues, identify root causes, and offer timely solutions while maintaining a high level of professionalism. It is essential to have a deep understanding of the company's products, services, and processes to provide the best possible assistance to customers. Maintaining accurate records of customer interactions, including inquiries, complaints, and resolutions, and updating customer profiles in the CRM system will be part of your responsibilities. You will escalate unresolved issues to higher-level support teams or management as needed and ensure follow-ups are completed to confirm customer satisfaction. Collecting and relaying customer feedback regarding product performance and service quality will also be crucial to assist in process improvements. To excel in this role, you should possess excellent verbal and written communication skills in English with a neutral accent suitable for dealing with US/UK customers. Problem-solving skills are essential to handle difficult or complex customer inquiries effectively. While previous experience in customer service, call center, or technical support is preferred, it is not mandatory for entry-level positions. A strong commitment to customer satisfaction, cultural sensitivity, and the ability to remain calm in stressful situations are qualities that we value. Basic knowledge of computer systems, CRM software, and common office applications is required, with prior experience in helpdesk software being a plus. Strong time management and multitasking skills are necessary to meet performance metrics and handle a high volume of customer interactions with attention to detail. If you are looking for a role that offers a dynamic work environment and the opportunity to work with customers from the US and UK, this position is ideal for you. The interview location is on the second floor at .125, Ranganath Complex, above Greenline Travels, Madi Wala, Bangalore Karnataka, with the work location being in Bommanahalli.,