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International Customer Care Executive

International Customer Care Executive

Shining Stars Institution & travels

0 - 3 years

2 - 3 Lacs

Lucknow

Posted:22 hours ago| Platform:

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Skills Required

International BPO bpo Blended Process Inbound Customer Service Handling Customer Queries Customer Service Solving Queries Voice Process International Chat Process Inbound Voice Process International Process Customer Handling International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hello Jobseekers!

Greetings from Shiningstars

We are inviting applications for International Processes in Lucknow

Any undergraduate with excellent English communication skills can apply.

Work from Office

5 days working

Salary - 26k ctc (depending on communication, experience and last drawn salary)

They efficiently handle inbound and outbound calls and transfer them to the relevant agent or department as per the telecalling script.
Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.
Analyzing and reporting customer data to devise new strategies or update the existing ones
Communicating with them through various omnichannel channels, including email, social media, phone, or SMS
Make appointments that fit into the schedule of the client and the customer.
Inform customers about updates, deals, offers, promotions, and policies and keep the sales funnel in motion.
I assist them if they are facing a problem and troubleshoot it.
Ensuring the customer has a positive experience with the company.
Fostering a healthy relationship between the client and the customer.
Overseeing timely delivery and payment of sales orders.
Handling all Voice and Non-Voice Processes in BPOs & Call centers.

Interested candidates may reach out to our recruitment desk -

Aliya - 9140789127

THANKS & REGARDS

HR EXECUTIVE

ALIYA

SHININGSTARSITPL

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