Internation voice process

0 - 3 years

2 - 4 Lacs

Bengaluru Mumbai (All Areas)

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

"Excellent communication skills are a must"

Job Title:

Customer Support Executive International Voice Process

Locations:

Mumbai (Airoli)

Shift:

Night Shifts / Rotational Shifts (US/UK/AUS time zones)

Employment Type:

Full-Time

International Voice Process

Key Responsibilities:

  • Handle inbound and outbound international calls professionally.
  • Resolve customer queries with clarity, empathy, and accuracy.
  • Maintain call logs, reports, and CRM data.
  • Escalate complex issues to higher support teams.
  • Meet and exceed performance metrics (AHT, CSAT, FCR).
  • Comply with process guidelines and quality standards.

Requirements:

  • Excellent English communication skills are a must (spoken and written).

  • Minimum 6 months to 1 year experience in International Voice Process preferred.
  • Strong customer handling and interpersonal skills.
  • Ability to work in a high-pressure, fast-paced environment.
  • Willing to work night shifts and rotational week-offs.

Education:

  • Minimum: 12th pass (HSC)
  • Graduate preferred

Salary:

Attractive package + Performance-based incentives

Perks & Benefits:

  • Both-side cab facility (Pick & Drop available)

  • 5-day work week
  • International work exposure
  • Growth and learning opportunities
  • Paid training

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