Internal tools & AI Automation Specialist

We are seeking a tech-savvy and detail-oriented Internal Tools & AI Automation Specialist to manage, test, and improve a wide range of in-house software tools. The ideal candidate will have a strong understanding of the latest AI technologies and automation solutions, and the ability to coordinate with vendors and stakeholders to ensure timely, high-quality delivery of internal tools.

Key Responsibilities:

• Oversee and manage various internal tools/software used across departments for operations, marketing, and process automation.
• Test and validate internal tools for performance, bugs, and usability; ensure timely bug resolution and improvements through vendor coordination.
• Communicate clearly with software vendors and internal stakeholders to capture precise tool requirements, feedback, and enhancements.
• Ensure all tools are delivered with high quality and within agreed timelines.
• Identify, evaluate, and implement cutting-edge AI tools to automate repetitive internal tasks and improve team productivity.
• Stay up to date with the latest advancements in AI and SaaS tools that can optimize existing workflows.
• Lead tool implementation from requirement gathering to testing, training, and final deployment.
• Maintain documentation for tools, processes, and vendor interactions.

Requirements:

• 45 years of experience in managing internal software tools, automation platforms, or technology projects.
• Hands-on experience with modern AI tools (e.g., ChatGPT, Zapier, Notion AI, Make.com, Airtable, AutoGPT,etc.) and their practical use in business automation.
• Strong understanding of software testing, debugging, and quality assurance processes.
• Proven track record of working with vendors to ensure timely and quality software/tool delivery.
• Excellent communication skills to translate business requirements into clear software briefs.
• Ability to research and recommend new technology solutions tailored to specific internal needs.
• Strong problem-solving skills and a proactive attitude.
• Familiarity with project management tools and documentation platforms.