Insurance Coordinator

As an Insurance Coordinator at our company, your main objective is to ensure seamless and hassle-free insurance transactions that lead to customer delight and profitable business growth. Your responsibilities will include understanding customer needs and guiding them in case of accident claims or insurance requirements. You will need to provide detailed explanations to customers regarding the documents required for accident claim processing and check accident claim forms and documents upon receipt. Timely submission of accident claim forms to insurance companies and coordinating insurance surveys will also be part of your duties. You will be responsible for following up with insurance companies to obtain necessary accident estimate approvals and communicating any queries raised by insurance companies to customers regarding accident claims. Additionally, you will be tasked with comparing targets and actual performance of insurance companies for service and parts strategy. This includes exchanging potential customer data with F & I Managers, acquiring new insurance companies and customers, conducting public relations, and negotiating prices, conditions, and contractual agreements with insurance companies under the guidance of Mercedes-Benz India. Internally, you will provide functional support to service advisors, assist with workshop vehicle survey and repair, reconcile accounts of books of accounts, and work closely with the finance & insurance manager on insurance renewals, conversions, and escalations. To be successful in this role, you should have a diploma or degree in mechanical or automobile engineering, preferably with an MBA. You should have at least 5 years of professional experience in administration, handling insurance companies, and knowledge of regulations and laws related to the insurance industry. An automotive background with dealer body shop experience would be an added advantage. Specific knowledge and skills required for this position include proficiency in Windows, strong business communication skills, analytical abilities, and leadership qualities. In addition to a competitive salary, the benefits package for this position includes statutory benefits, incentives, and an accidental policy.,