Inside Sales Representative (Edtech)

Key Responsibilities:

Lead Generation:

Make outbound calls to prospective students and parents to generate interest in the educational programs.

Understand the needs of the students and recommend suitable courses/programs based on their preferences.

Ensure all leads are entered into the CRM system accurately, maintaining up-to-date records of interactions is maintained

Product Explanation:

Provide detailed information about the educational programs, including course structure, benefits, and career opportunities.

Explain the process for registration, enrolment, and any other relevant procedures to prospective students.

Follow-up and Conversion:

Follow up on initial calls to convert leads into students by addressing any queries or concerns.

Ensure that prospective students are aware of deadlines, discounts, or offers available.

Meet or exceed the sales conversion targets assigned by the Team Lead.

Customer Relationship Management:

Build and maintain strong relationships with potential students to ensure they are continuously engaged and interested in the programs.

Provide exceptional customer service by answering calls, emails, or messages promptly and effectively.

Address and resolve any queries or concerns that may arise during the application process.

Collaboration with Team:

Work closely with the Team Lead (TL) to ensure alignment with sales strategies and targets.

Share feedback and insights with the team on student preferences, challenges, or trends observed during calls.

Reporting and Documentation:

Maintain accurate records of student interactions, follow-ups, and outcomes in the CRM.

Provide daily and weekly reports on lead generation, conversions, and any issues faced during the outreach process.

Key Performance Indicators (KPIs):

Number of calls made per day.

Lead conversion rate (inquiry to enrolment).

Customer satisfaction and feedback scores.

Accuracy in CRM updates and documentation.

Skills and Qualifications:

Education: High school diploma or equivalent (Bachelor’s degree preferred).

Experience: Prior experience in tele calling, customer service, or sales (preferably in the EdTech or any).

Previous experience in an EdTech or education-related organization.

Fluent in multiple languages (Telugu, English & Hindi) Additional language adds extra benefit

Benefits of joining us:

Competitive salary with performance-based incentives.

Based on dedication, Comprehensive training and growth opportunities

A supportive, team-oriented work environment.

Make a difference by helping students shape their future!

Work Environment:

Full-time position, No week off on SUNDAY, Rotational Week off

Work from Office

Team-oriented environment with growth opportunities.

Job Type: Full-time

Pay: ₹200,000.00 - ₹400,000.00 per year

Schedule:

• Morning shift

Application Question(s):

• The salary range for this position is between 2 LPA to 4 LPA. We encourage you to apply only if you're comfortable with this range.

Experience:

• Customer service/sales: 1 year (Preferred)

Language:

• Telugu (Required)

Location:

• Nanakramguda, Hyderabad, Telangana (Required)

Work Location: In person