Posted:4 days ago|
Platform:
On-site
Full Time
Key Result Areas (KRAs) KRA Description Sales Conversion Rate Convert a high percentage of calls into confirmed orders. Customer Satisfaction Ensure positive experience through helpful communication. Call Volume Maintain minimum daily outbound/inbound call targets. Lead Follow-Up Complete follow-ups and convert them within defined timeline. Revenue Growth Contribute directly to monthly sales targets. Key Performance Indicators (KPIs) KPI Target Daily Call Volume ≥ 80 calls per day Conversion Rate ≥ 20% of total leads Customer Satisfaction Score ≥ 90% Follow-Up Completion Rate 100% follow-ups within 48 hours Monthly Revenue As per assigned individual target
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