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InP - Client Relations Manager

InP - Client Relations Manager

FIS

11 - 14 years

17 - 18 Lacs

Pune

Posted:19 hours ago| Platform:

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Skills Required

Computer science Business improvement Conflict resolution Process improvement Data processing Workflow Stakeholder management Operations Financial services Recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Client Relations Manager I

About the Role

Join our BPS Transfer Agency team, where youll play a key leadership role in managing operations, driving performance, and fostering strong client relationships in a dynamic, global environment. At FIS, you ll thrive in a dynamic environment where innovation, collaboration, and cutting-edge technology drive the future of financial services.

About the Team

The Transfer Agency division is responsible for transaction operations, processing, and related functions for mutual funds across a diverse client base. We support clients through multiple channels, including transaction processing and calls, covering services such as account setup, shareholder data maintenance, and comprehensive record-keeping

What You Will Be Doing

Lead and develop an operational team supporting multiple clients across global locations.
Supervise staff in accordance with company policies, setting clear objectives, delegating tasks, and ensuring high performance.
Collaborate with peers in India, North America, and Poland to manage workflows, resolve bottlenecks, and drive continuous process improvement.
Act as a point of escalation for clients, ensuring timely resolution of issues and maintaining high service standards.
Monitor and manage KPIs, SLAs, and quality metrics, implementing corrective actions where necessary and communicating progress to senior leadership.
Provide regular coaching, feedback, and development opportunities to team members, fostering a positive and motivated work environment.
Participate in strategic initiatives, including system enhancements, workflow redesign, and business improvement projects.
Demonstrate sound judgement in operational decisions, balancing client needs, risk, and compliance requirements.
Analyse performance reports and trends to proactively manage workloads and service delivery.
Ensure effective time management, prioritisation, and communication within the team.
Maintain a strong risk and compliance mindset in all activities.
Perform other related duties as assigned.

What You Bring

Strong leadership experience, ideally in transfer agency, mutual funds, or financial services.
Minimum of five years experience in banking, financial services, or a related industry.
Proven ability to manage teams, drive performance, and deliver results in a client-facing environment.
Excellent verbal and written communication skills, with the ability to convey ideas clearly and professionally.
Strong interpersonal skills and the ability to build effective relationships internally and externally.
Demonstrated success in client relationship management and/or sales of technology-based services.
Broad understanding of financial operations, data processing, and strategic business drivers.
Expertise in negotiation, presentation, and stakeholder management.
Ability to lead by example, motivate teams, and manage performance effectively.
Sound decision-making, problem-solving, and conflict resolution skills.
Familiarity with FIS products and services is a plus.
Bachelor s degree in business, computer science, or a related discipline (or equivalent experience).

What We Offer You

Competitive salary and attractive benefits, including private medical and dental insurance.
A multifaceted role with significant responsibility and opportunities for growth.
A modern, collaborative work environment with a motivated and supportive team.
Access to a wide range of professional development and learning programmes.
A workplace culture built on respect, innovation, and teamwork.

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InP - Client Relations Manager