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7.0 - 11.0 years

0 Lacs

pune, maharashtra

On-site

As an Assistant Vice President (AVP) Training & Quality, you will have a significant impact on enhancing the end customer experience by reviewing and recommending strategic and tactical changes in process journeys to reduce customer complaints. Your role will involve working in a global organization, focusing on 3rd party vendor management, technology automation, and continuous improvement to deliver service excellence. To excel in this role, you should possess considerable experience in a lead role within a Customer Service Environment, demonstrated by a high-performance track record. Your ability to understand Contact Centre processes and systems across the entire Customer lifecycle will be crucial. You should also have proven customer service and liaison skills, enabling you to effectively deal with clients and customers at all levels, including demanding stakeholders. The successful candidate will be adept at delivering service improvement and automation activities, ensuring changes can be smoothly integrated without compromising stability. Additionally, you will be expected to provide pragmatic solutions to stakeholders at all levels within the organization and possess the resilience to adapt to change. Desirable skill sets for this role include conceptual thinking, strong people management, and motivation skills, as well as a track record of achieving results through managing teams in an operational/training/quality environment. You should also have excellent storytelling abilities based on analytical research and experience in managing larger spans. In this position, you will be responsible for developing training programs, workshops, and initiatives to enhance the skills and knowledge of banking operational teams. You will monitor the effectiveness of training programs, identify industry trends, and collaborate with stakeholders to implement best practices in learning and development. By participating in projects to improve operational efficiency and effectiveness, you will contribute to the overall success of the organization. As an AVP, you are expected to advise on decision-making, contribute to policy development, and ensure operational effectiveness. If you have leadership responsibilities, you will lead a team through complex tasks, set objectives, and coach employees towards achieving those objectives. Your leadership will be guided by the LEAD behaviors Listen and be authentic, Energize and inspire, Align across the enterprise, Develop others. For individual contributors, you will lead collaborative assignments, guide team members, and identify new directions for assignments. You will consult on complex issues, mitigate risks, and collaborate with other areas to achieve organizational objectives. Your ability to analyze data, communicate complex information, and influence stakeholders will be critical for success in this role. All colleagues are expected to uphold the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, along with the Barclays Mindset of Empower, Challenge, and Drive in their daily interactions and decision-making processes.,

Posted 2 days ago

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10.0 - 14.0 years

0 Lacs

hyderabad, telangana

On-site

You have over 10 years of experience in consulting and solutioning for Finance and accounts domain, with expertise in financial modeling, budgeting, performance management, and commercial models. Your responsibilities will include conducting market analysis, assessing opportunities in finance and accounts outsourcing, consulting, and applications market niches. You will be required to understand and document requirements through emails and other information sources, create structured solutions independently with innovative ideas, and present these solutions to internal stakeholders while managing their expectations. Additionally, you will research and develop best practices-based frameworks and approaches. You will calculate transaction and compliance level savings based on benchmarks, heuristics, and guidance from experts within the team. As a Senior Manager in F&A Solutions, you will be part of the ITES/BPO/KPO industry, specifically in the ITES/BPO/Customer Service functional area. The role requires a Bachelor's degree as the minimum educational qualification. This is a full-time, permanent position. Key Skills: - F&A Solutions Other Information: - Job Code: GO/JC/240/2025 - Recruiter Name: Maheshwari Balasubramanian Please let me know if you need further details or modifications.,

Posted 5 days ago

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5.0 - 6.0 years

5 - 8 Lacs

Bhubaneswar, Odisha, India

On-site

Nisum is seeking a driven Talent Acquisition Specialist to join our team. You will be responsible for the end-to-end recruitment cycle, focusing on attracting top IT talent for IT consulting and professional services roles. If you thrive in a fast-paced environment, possess expertise in modern hiring strategies, and are adept at leveraging technology and market intelligence to secure the best candidates, we encourage you to apply. What You'll Do: End-to-End Recruitment: Drive the full recruitment cycle, from sourcing and screening to offer negotiation and onboarding, ensuring a smooth candidate experience. Reporting: Deliver weekly and monthly management information reporting requests. ATS Data Management: Utilize Applicant Tracking Systems (ATS) efficiently, alongside manual data tracking, to ensure streamlined hiring operations. Innovative Hiring Strategies: Develop and implement creative hiring solutions and strategic sourcing to attract top IT talent across emerging technologies. Fast-Paced Execution: Deliver quick turnaround results while maintaining the highest standards of quality in hiring. Market Research & Competitive Intelligence: Stay updated on the latest technologies, recruitment trends, and talent market dynamics to refine hiring strategies. IT Consulting Recruitment: Experience in hiring for IT Consulting and professional services roles, including niche, high-demand technology positions. Process Improvement: Continuously optimize recruitment processes to improve efficiency, reduce time-to-hire, and enhance candidate experience. What You Know: Successful track record of recruiting for the IT Service based industry . Expertise in conducting Walk-in Interviews . Strong knowledge of Applicant Tracking Systems (ATS) and manual data handling. Able to get work done on time and with high quality. Experience working with multiple Job boards and Social media Platforms . Expertise in hiring for (ADM, DevOps, Full-stack Development, etc.). Understanding of market trends and competitive hiring practices within the IT consulting industry. Excellent verbal and written communication skills . Education: Bachelor's degree in any field is required. Benefits: In addition to competitive salaries and benefits packages, Nisum offers its employees some unique and fun extras: Continuous Learning: Year-round training sessions are offered as part of skill enhancement, with certifications sponsored by the company on an as-needed basis. We support our team to excel in their field. Parental Medical Insurance: Nisum believes our team is the heart of our business, and we want to make sure to take care of the heart of theirs. We offer opt-in parental medical insurance in addition to our medical benefits. Activities: From the Nisum Premier Leagues cricket tournaments to hosted Hack-a-thons, Nisum employees can participate in a variety of team-building activities such as skits, dance performances, and festival celebrations. Free Meals: Free snacks and dinner are provided on a daily basis, in addition to subsidized lunch.

Posted 1 week ago

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10.0 - 14.0 years

0 Lacs

hyderabad, telangana

On-site

You have over 10 years of experience in consulting and solutioning within the Finance and Accounts domain, encompassing financial modeling, budgeting, performance management, and commercial models. Your responsibilities will include conducting market analysis to assess opportunities in finance and accounts outsourcing, consulting, and applications market niches. You will be expected to understand and document requirements through various communication channels, such as emails, and create structured solutions both independently and with innovative ideas. As a Senior Manager in F&A Solutions, you will be required to present these solutions to internal stakeholders and manage their expectations effectively. Moreover, your role involves researching and implementing best practices-based frameworks and approaches. You will also be responsible for calculating transaction and compliance level savings based on benchmarks, heuristics, and guidance from experts within the team. The ideal candidate should possess a Bachelor's degree and have a strong background in F&A solutions. This position is within the ITES/BPO/KPO industry, specifically focusing on ITES/BPO/Customer Service. The job is full-time and permanent in nature. If you have the necessary skills and experience in F&A solutions and are looking to join a dynamic team, we encourage you to apply for this role. Job Code: GO/JC/240/2025 Recruiter Name: Maheshwari Balasubramanian,

Posted 1 week ago

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