Infra Tech Support Practitioner

Job Description

Project Role :Infra Tech Support Practitioner Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills :Microsoft Windows Server Administration Good to have skills :Java, Apache Camel Minimum 7.5 year(s) of experience is required Educational Qualification :15 years full time education Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Ensure smooth functioning of production and development systems Perform hardware and software support Implement technology at the operating system-level Troubleshoot issues at L1 and L2 levels Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Windows Server Administration Good To Have Skills:Experience with virtualization technologies Strong understanding of server administration and network protocols Experience in troubleshooting hardware and software issues Knowledge of scripting languages such as PowerShell Familiarity with ITIL processes and best practices Additional Information: The candidate should have a minimum of 7.5 years of experience in Microsoft Windows Server Administration This position is based at our Kolkata office A 15 years full time education is required Qualifications 15 years full time education