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Infra Tech Support Practitioner

Infra Tech Support Practitioner

Accenture

3 - 8 years

1 - 5 Lacs

Bengaluru

Posted:4 days ago| Platform:

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Skills Required

network infrastructure troubleshooting desktop administration citrix itil switching network engineering network security hardware networking networking bgp network administration ospf routing system administration technical support firewall ccna

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :Citrix Virtual Apps and Desktop Administration

Good to have skills :NAMinimum
3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within defined operating models and processes, implementing technology at the operating system-level across all server and network areas.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Ensure timely resolution of technical issues.- Collaborate with cross-functional teams to address system issues.- Document troubleshooting steps and solutions for future reference.- Assist in the implementation of new technologies.- Provide training and guidance to junior team members. Professional & Technical
Skills:

- Must To Have

Skills:

Proficiency in Citrix Virtual Apps and Desktop Administration.- Strong understanding of server and network infrastructure.- Experience in troubleshooting hardware and software issues.- Knowledge of ITIL framework and best practices.- Good To Have

Skills:

Experience with virtualization technologies.
Additional Information:- The candidate should have a minimum of 3 years of experience in Citrix Virtual Apps and Desktop Administration.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification
15 years full time education

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Accenture

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Infra Tech Support Practitioner