L2 Support Engineer Verified Group Bounteous X Accolite

3.0 - 7.0 years

3 - 7 Lacs

Hyderabad / Secunderabad, Telangana, Telangana, India

Remote

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Role Responsibilities Prior technical support experience or proven track record in system administration Experience with Active Directory Management (users/groups, schema knowledge, LDAP, Group Policies, Enterprise Administration) Previous customer support or customer-facing experience with good written and verbal communication skills Strong knowledge of Windows operating systems and networking (TCP/IP, DNS, LDAP, WMI, ASP, DCOM) Knowledge of configuring and maintaining Internet Information Server (IIS) Technical writing skills Ability to define problems, collect data, establish facts, and draw valid conclusions Excellent interpersonal and communication skills (verbal, written, negotiation, and platform communication) Strong people orientation with the ability to resolve issues and achieve customer satisfaction Ability to quickly learn general concepts of technologies used with One Identity products Additional Key Responsibilities Manage service requests and ongoing escalations Collaborate with global support team members Contribute to the Support Portal via Knowledge-Centered Methodology (KCS) Participate in product improvement and demand reduction initiatives Ensure high-quality service delivery for internal and external stakeholders Qualifications Knowledge of and exposure to Microsoft Exchange Familiarity with debugging tools and techniques (e.g., WebEx) Knowledge of VBScript and PowerShell Knowledge of Microsoft SQL Server Exposure to Cloud Technologies (e.g., Federated SSO, Google Apps, Office 365, Microsoft Azure) Exposure to Linux and Unix systems (advantageous) Understanding of Two-Factor Authentication (2FA), RADIUS Knowledge of Remote Desktop Services (RDS) Educated to degree level Flexible to work varied hours About the Company One Identity is a leading IT management software provider Provides solutions for complex IT demands with a strong customer-first approach Offers mentorship, career development, and a collaborative global support team Opportunity to support enterprise clients using One Identity's AD Management products

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Windows System Engineer Launch It Consulting

3.0 - 8.0 years

7 - 9 Lacs

Bengaluru

Work from Office

Browser Support /Windows System Engineer 3+ years technical support, technical consulting experience, or information technology experience Shift Hours: 6.30 PM onwards, Evening and night Shift Mode of Work: Work from Office Job Status: Permanent with Launch IT, Current project duration is of 18 months Job Location : Bangalore Skills and Responsibilities investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. understand and resolve customer issues, through training and readiness. Technical proficiency in the installation, deployment, configuration of IE and Edge Window Troubleshooting and Deployment IIS Server experience Deep knowledge in troubleshooting technologies like IE and Edge. Deep understanding of HTTP and other application layer protocols Good understanding of networking fundamentals, including network, transport and security layers, specifically including TCP, IP, FTP, SSL, TLS protocols Experience in web application fundamentals, client deployment of Web, Browser based applications. A good understanding of the concepts of Operating Systems, networking and basic group policy is required.

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Principal Product Sustenance Engineer Eurofins

8.0 - 11.0 years

16 - 20 Lacs

Bengaluru

Work from Office

Company Description Job description: Below are technical expertises needed for this L2 Support Lead role. Minimum 11 -12years of experience in application support. Experience with leading mid-sized teams Knowledge of DEVOPS methodologies, CD/CI Experience in Release Management & Co-ordination is good to have Customer focused and goal orientated with keen attention to detail. Excellent analytical and problem-solving skills. Excellent verbal/written communication skills. Good competent in English. Good knowledge on database manipulation skills (like MSSQL/T-SQL scripts/queries) Have good practice on ITIL framework to assist in day-to-day BAU Operations, Goo to have. Experience in working with cross functional teams spread across geographies. Good knowledge of IIS troubleshooting & ability to read the event viewer logs from Windows server. Application troubleshooting and ability to coordinate with multiple teams to solve the issues. Proven ability to work within service level agreement in order to solve customer issues. Willing to work in Morning and Afternoon shifts Very good knowledge in SDLC and STLC process. Escalate and follow-up in a timely manner about all blocking issues and issue deviation from SOPs. Technical Knowledge: Understanding of single sign on. Good knowledge of RDBMS, SQL Server preferred Experience in debugging the apps with API / REST services. Understand of terraform, Observability, Error handling in Cloud setups. Knowledge of Elastic Search - Mandatory Writing automated scripts / queriesfor validating applications would be appreciated. Any Azure / DevOPS certification

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