147 Ibm Jobs - Page 2

Job Summary This position provides input, support, and performs full systems life cycle management activities (e.g., analyses, technical requirements, design, coding, testing, implementation of systems and applications software, etc.). He/She participates in component and data architecture design, technology planning, and testing for Applications Development (AD) initiatives to meet business requirements. This position provides input to applications development project plans and integrations. He/She collaborates with teams and supports emerging technologies to ensure effective communication and achievement of objectives. This position provides knowledge and support for applications development, integration, and maintenance. He/She provides input to department and project teams on decisions supporting projects. Responsibilities: Performs systems analysis and design. Designs and develops moderate to highly complex applications. Develops application documentation. Produces integration builds. Performs maintenance and support. Supports emerging technologies and products. Primary Skill: Modern web development, ASP.NET, Angular 2 Secondary Skill: Agile development, Automated Testing Qualifications: Bachelors Degree or International equivalent Bachelor's Degree or International equivalent in Computer Science, Information Systems, Mathematics, Statistics, or related field - Preferred

Responsibilities: Performs systems analysis and design. Designs and develops moderate to highly complex applications. Develops application documentation. Produces integration builds. Performs maintenance and support. Supports emerging technologies and products. Primary Skills: Experience developing Native Mobile apps for Android platform using Kotlin and Jetpack ComposeKnowledge of Restful services, CI/CD pipelinesFamiliarity with Object Oriented Analysis & DesignFamiliarity with Agile and Scrum conceptsExcellent written and verbal communication skillsGood research skills and effective communicationFollows Agile and SAFe practices Experience: 7-12 years (Middle Tier - Senior/Leads) Mobile Application TeamWorking on Native Mobile apps for Android and iOS platforms Qualifications: Bachelors Degree or International equivalent Bachelor's Degree or International equivalent in Computer Science, Information Systems, Mathematics, Statistics, or related field - Preferred

About the Role: We are seeking a highly skilled Full Stack IBM webMethods.io Developer to join our dynamic team. The role involves working on a web application cloud and on-prem backend, developed using a micro frontend and microservices architecture, and hosted on Microsoft Azure. The ideal candidate should have extensive experience in designing, developing, and deploying scalable web applications while adhering to the SAFe Agile methodology using Azure DevOps. Key Responsibilities: Collaborate with cross-functional teams to design, develop, and maintain web applications using IBM webMethods.io products. Architect and implement micro frontend and microservices -based solutions for high scalability and maintainability. Develop and maintain Azure-hosted solutions, ensuring high availability and security. Participate in SAFe Agile ceremonies including PI planning, daily stand-ups, and retrospectives. Utilize Azure DevOps for CI/CD pipeline setup, version control, and automated deployments. Perform code reviews, ensure coding standards, and mentor junior developers. Troubleshoot and resolve complex technical issues across frontend and backend systems. Primary Skills: IBM webmethod.io APIGW, B2B, DevPortal, Integration and E2E monitoring IBM webMethods Integration server Responsive and adaptive design techniques. Linux OS Cloud: Microsoft Azure App Services, Azure Functions, Azure Storage, Azure SQL, Azure Key Vault. Azure Cosmos DB DevOps & CI/CD: Azure DevOps Pipelines, Repos, Boards. Architecture & Design Patterns: Micro Frontend Architecture. Microservices Architecture. Secondary Skills: Testing: Unit Testing (xUnit, NUnit) and Integration Testing. Frontend Testing (Jasmine, Karma). API Management: RESTful API design and development. API Gateway, OAuth, OpenAPI/Swagger. Security & Performance: Azure Security best practices. Application performance optimization and monitoring. Methodologies: SAFe Agile Framework Familiarity with PI Planning, Iterations, and Agile ceremonies. Tools & Collaboration: Collaboration tools like Microsoft Teams. Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. Proven experience in micro frontend and microservices architecture. Strong understanding of cloud-native application design, especially on Azure. Excellent problem-solving skills and the ability to lead technical discussions. Nice to Have: Exposure to containerization technologies (Docker, Kubernetes). Knowledge of Azure API Management and Azure Active Directory (AAD). Soft Skills Strong problem-solving abilities and attention to detail. Excellent communication skills, both verbal and written. Effective time management and organizational capabilities. Ability to work independently and within a collaborative team environment. Strong interpersonal skills to engage with cross-functional teams.

Hiring Product Consultant for one of the leading Kpo's * Excellent Communication required * Fixed Shift + Fixed off * Megha 9711652040 Kashish - 9540721440 Kenneth -8826889016

Hiring Fresher's - Package-21k in hand Undergraduate Freshers can apply LOcation - GGn BOth way cabs Salary Range: 20k - 45k in hand Joining Asap For more info Call HR Megha - 9711652040 Srishti - 8745821300 8750099665 9540721440

Hiring Fresher's - Package-21k in hand Undergraduate Freshers can apply LOcation - GGn BOth way cabs Salary Range: 20k - 45k in hand Joining Asap For more info Call HR 8750099665 9540721440 Megha 9711652040 Kenneth -8826889016

Hiring for Banking Process Fresher's are welcome * Package - 15 k - 70 k in hand per month * WFH / WFO - Both options are available * Both way Cab Megha 9711652040 Kashish - 9540721440 Kenneth -8826889016 HR - 8745821300

Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Greetings from Origin Recruiters We are Hiring for US Voice Process- Noida Role:- >Handle customer issues for tracking orders via calls >Provide real-time resolutions to customer issues. Salary- Upto 40K CTC+Incntvs+ Both Side cabs+ Meals Required Candidate profile Note:- >Excellent Communication Skills >Ability to handle customer queries. >Undergraduates and Graduates are welcome to apply HR Neha- 7701807050 (Call/WhatsApp)

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

• Overall, 4+yrs exp with exposure to IBM Integration stack • 2+ Years of Design, develop, and maintain data transformation solutions using IBM ITX, working with structured and unstructured data to ensure seamless data integration.

Listening and Typing Data Entry Work Accounts Management and Claims Management Voice Preferred candidate profile Freshers with UG Perks and benefits Food provided Health insurance Provident Fund Weekend off Incentives Provided Shift allowance.

Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Greetings from Origin Recruiters We are Hiring for US Voice Process- Noida Role:- >Handle customer issues for tracking orders via calls >Provide real-time resolutions to customer issues. Salary- Upto 40K CTC+Incntvs+ Both Side cabs+ Meals Required Candidate profile Note:- >Excellent Communication Skills >Ability to handle customer queries. >Undergraduates and Graduates are welcome to apply HR Kashish- 7838668009 (Call/WhatsApp)

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for/ Customer service / collections / sales (Only Voice) Location: Gurgaon/Noida Candidates should have Excellent communication skills. Sal up-to :- 8.5Lpa Rotational shifts , Rotational week offs, WFO ONLY Applicant should have 1 year of International BPO experience in voice Back end, Blended, & operations experience will not be counted NOTE: WE ARE ONLY HIRING FOR VOICE PROCESS DO NOT CONTACT FOR NON-VOICE AND BACKEND PROFILES More details pls send me updated cv or call me HR : Mannu Contact : 9999638333 Call or WhatsApp your resume for the same.

Hi, We are hiring for the ITES Company for ISC Analytics Role. Overview The ISC Analytics team plays a key role in delivering business intelligence solutions that support data-driven decision-making across sourcing, procurement, and supply chain functions. It focuses on delivering data-driven insights through the development of Tableau dashboards and SAP Ariba reports to support sourcing and procurement functions. It involves end-to-end BI project management, including data extraction, cleaning, and visualization using tools like SQL, Tableau Prep, and S/4HANA. The role requires strong collaboration with global stakeholders, deep domain knowledge in supply chain and procurement, and a continuous improvement mindset to optimize reporting solutions for better business outcomes. Key Skills : a) Any Graduate b) Minimum 3+ years of experience in developing Tableau dashboards c) Minimum 3+ years of experience in database management and SQL programming experience including creating tables, views, stored procedures, and user-defined functions To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Bangalore) Type : Job Code # 145 b)To Apply for above Job Role ( Mumbai) Type : Job Code # 146 Job description: Experience working across organizations and cross-functional groups to ensure project coordination, implementation, and completion. Experience in developing Tableau dashboards using multiple data sources as per the business requirement (Power BI experience is not required but good to have). Experience in SAP Ariba Procurement reporting and S/4HANA. Experience in database management and SQL programming experience including creating tables, views, stored procedures, and user-defined functions. Experience with data exploration, data cleaning (primarily using Tableau Prep), data analysis, data visualization, and data mining. Domain knowledge in the supply chain industry and /or sourcing and procurement is required. Strong communication, project management and team building skills. Soft skills Excellent MS Office skills, analytical skills, presentation skills. Responsibilities : Design, develop, and maintain automated Tableau dashboards and complex Ariba reports that provide critical business insights to business stakeholders. Lead business intelligence projects from inception to completion, including defining scope, business requirements, timelines and deliverables. Monitor project progress, adjust as necessary and communicate updates to stakeholders. Conduct deep dive analyses on business problems and provide recommendations based on data. Develop and implement data pipelines and end-user data tools that empower non-technical business partners to access and analyse data independently. Provide dashboard access and end-user support for Tableau dashboards and Ariba reports. Operate with initiative and a continuous improvement mindset by constantly looking for opportunities to innovate, create, refine, and optimize solutions with the goal of simpler, faster, and better. Fluent in extracting, implementing and interpreting large data sets. Experience in supporting global clients. Skills / Requirements: Excellent analytical and problem-solving abilities. Excellent interpersonal and collaborative skills. Ability to engage and develop strong working relationships with business stakeholders in order to anticipate and understand key business requirements through multiple discussions. Proficiency in SQL and experience with relational database management systems. Ability to work independently and within a team environment. Ability to manage multiple projects simultaneously and work under pressure to meet deadlines. Knowledge of best practices in data visualization and business intelligence. Experience in developing a large number of Tableau dashboards in production in the last 2 years is required. Contributes to the effectiveness of the team by working closely with colleagues by sharing information, skills, and responsibilities.

Hi, We are hiring for the ITES Company for Quality Analyst Role. Overview The Quality Analyst is responsible for auditing and evaluating international voice calls to ensure high service standards and enhance customer satisfaction. The role focuses on monitoring agent performance, conducting quality assessments, and providing constructive feedback to drive continuous improvement. Key responsibilities include using Six Sigma quality tools (like histograms, 80/20 analysis and fishbone diagrams), maintaining metrics such as AHT, CSAT, CHT, NPS, and SCORE, and leading calibration and dip-check sessions. The role also involves analyzing data quality, performing root cause analysis, and collaborating with development teams to enhance system performance. Key Skills: a) Min 5 Years Overall Experience in International BPO b) Min 1 year Experience as a Quality Analyst in International BPO c) Good understanding of 7 Six Sigma tools of quality preparing histograms, 80/20 analysis, fish bone d) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Gurgaon) Type : Job Code # 157 OR To Apply, Copy and Paste Link Below https://outpace.in/job/quality-analyst/ Job description: Minimum 3 to 5 years of experience as Quality Analyst in Voice is mandatory. Prior experience of doing quality assessments for international voice work. Good Communication & Presentation Skills - speaking and writing skills. Moderate Excel proficiency. Good understanding of 7 six sigma tools of quality preparing histograms, 80/20 analysis, fish bone, call quality and transaction quality attributes. Maintaining the Core team Quality, conducting regular calibration sessions. Doubt clearing sessions dip check. Maintaining the core team AHT, CSAT, CHT, NPS, SCORE. Main responsibility to audit the calls, to improve the quality of the process and provide feedback to the agents in order to enhance more customer experience in service and improve the performance of agents. Motivated achiever who exceeds goals by maintaining quality in work. To check the quality of the end system using software testing tools. Proficient working in partnership with the development teams to deliver business functionality on time with required quality that meets the acceptance criteria. Participated actively in data quality investigations and analyses, diagnosing root causes of issues and providing actionable recommendations to the development team for resolution. Acquired knowledge of database systems, specifically Snowflake, SAP HANA and concepts related to data warehousing.

Hi, We are hiring for ITES Company for Service Desk Lead Role. Overview The Lead Service Desk is responsible for managing the day-to-day operations of the IT service desk team, ensuring efficient resolution of incidents and service requests within defined SLAs. This role oversees team performance, monitors key KPIs, and drives customer satisfaction by delivering high-quality IT support. Key responsibilities include team leadership, ticket management, performance coaching, knowledge base maintenance, and collaboration with other IT units to address complex technical issues. The role also focuses on continuous service improvement, process optimization, and aligning operations with ITSM best practices, including ITIL. Key Skills : a) Minimum of 1 years as a Service Desk Team Lead is mandatory b) Should have an overall experience of Min 4 years into Service Desk/L1 Support c) Should have hands on experience on Active Directory d) Strong knowledge of IT service management (ITSM) principles, processes, and tools is required To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Pune ) Type : Job Code # 165 b)To Apply for above Job Role ( Bangalore) Type : Job Code # 166 c)To Apply for above Job Role ( Hyderabad) Type : Job Code # 167 Job description Minimum 1 years as Service Desk Lead is Mandatory. The Service Desk Lead is responsible for managing and coordinating the activities of the service desk team They are responsible for ensuring the efficient and effective delivery of IT support services to internal and external customers The Service Desk Lead will oversee the resolution of incidents and service requests, monitor service levels, and ensure customer satisfaction They will also be responsible for managing and developing the service desk team members Duties and Responsibilities: Provide leadership and guidance to the service desk team, ensuring efficient and effective delivery of IT support services Oversee the resolution of incidents and service requests within defined service levels, ensuring timely and accurate responses to customer inquiries Monitor service levels and key performance indicators (KPIs) to ensure that targets are met or exceeded Manage and prioritize incoming support requests, assigning tickets to team members and ensuring appropriate resources are allocated Coach, mentor, and develop service desk team members, providing ongoing training and performance feedback Conduct regular performance evaluations for team members, addressing any performance issues and recognizing achievements Maintain and update the service desk knowledge base, ensuring that it contains accurate and up-to-date information for reference by the team Identify areas for service improvement and implement process enhancements to optimize service delivery Collaborate with other IT teams and stakeholders to resolve complex technical issues and ensure effective communication and coordination Develop and maintain service desk procedures, policies, and standards in line with industry best practices Stay up-to-date with industry trends and advancements in service desk technologies and tools, making recommendations for their implementation as appropriate Prepare reports and metrics on service desk performance, including incident trends, customer satisfaction, and team productivity Qualifications and Skills : Bachelor's degree in computer science, information technology, or a related field (or equivalent experience) Proven experience in a service desk or technical support role, with at least 2-3 years in a leadership or supervisory capacity Strong knowledge of IT service management (ITSM) principles, processes, and tools Excellent problem-solving and troubleshooting skills, with the ability to handle complex technical issues Exceptional customer service and interpersonal skills, with the ability to build strong relationships with customers and team members Strong communication skills, both verbal and written, with the ability to convey technical information to non-technical users Ability to work well under pressure and manage multiple priorities in a fast-paced environment Familiarity with ITIL (Information Technology Infrastructure Library) framework and its processes is preferred Proficiency in using service desk software, ticketing systems, and remote support tools

Hi, We are hiring for the ITES Company for the Lead Sales Incentive Compensations Role. Overview The Lead Sales Incentive Compensations is responsible for overseeing and validating commission payments, ensuring accuracy, policy compliance, and SOX adherence. The role involves managing revenue and earnings adjustments, resolving compensation-related queries, and maintaining detailed SOPs and process documentation across go-to-market (GTM) units. This position also supports audit controls, identifies process inefficiencies, and handles ad hoc reporting using SQL and advanced Excel. Strong collaboration with teams like Payroll, Finance, HR, and AP is essential, as is effective communication with senior stakeholders. Experience with ERP systems, order management tools, and data visualization platforms like Power BI or Tableau is a plus Key Skills: a) Minimum 4 years experience in Commissions / Sales Compensation / Payroll b) Good knowledge of SQL (Used in the last 3 years) and Advanced Excel c) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Bangalore) Type : Job Code # 36 Job Description Perform due diligence on Commissions Payments made to Payrolls and Accounts Payable Validate, Review and Signoff commissions payments Process Revenue and Earning adjustments for Manual programs. Lead interface for Commission payments related queries. Investigate compensation related issues thoroughly and drive resolutions by adhering to compensation policies and procedures. Develop and update applicable SOPs and process flows associated with incentive plan administration, including resolving gaps or conflicts. Develop and maintain Commissions procedural documents and integrate process manuals for various GTM units. Activity Validations & Error Reporting Ensure SOX compliance guidelines are strictly adhered to. Identify process inhibitors, consider upstream and downstream business partner impacts, and resolve ICM/Process issues. Perform ad hoc reporting upon request, strategizing data retrieval, prioritizing needs and executing for on time delivery. The role is also responsible for supporting the inclusion of authorization, validation and audit control within all commission processes. Required : Minimum 4 to 10 years experience in Commissions / Sales Compensation / Payroll Has word in a collaborative environment with other teams like Payroll, Finance, AP, HR Technically sound and logical reasoning. Technical skills: Good knowledge of SQL (Used in the last 3 years) and Advanced Excel. The role will need to be fluent in English, communication with senior stakeholders. Good To Have: Data visualization tools like Power BI, Tableau. Should have worked on IT systems ERP, Order management tools etc.

Hi, We are hiring for the ITES Company for the US Recruiter Role. Overview The US Recruiter is responsible for managing the end-to-end recruitment life cycle for positions based in the US. This includes sourcing, screening, coordinating interviews, and onboarding candidates while ensuring a seamless experience for stakeholders. The role requires proficiency in using Applicant Tracking Systems (ATS), strong attention to data accuracy, and the ability to work independently. Excellent verbal and written communication skills in English are essential, along with a service-oriented mindset to effectively manage stakeholder expectations. The recruiter must be flexible with night and rotational shifts to align with US time zones. Key Skills : a) Minimum 2 year experience in Bulk Hiring and End to End Recruitment Life Cycle b) Proficient in usage of applicant tracking system (ATS) c) MBA Preferred To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Bangalore) Type : Job Code # 11 Job Description Minimum 2 years of experience in the role will be responsible to manage end to end recruitment life cycle for the US geography. Proficient in usage of applicant tracking system (ATS) with the ability to leverage its full potential. Strong understanding of recruitment processes and how data analytics can be applied to enhance HR functions. Excellent attention to detail with a strong commitment to data integrity and accuracy. Excellent English language skills, both verbal and written. Ability to manage work independently without supervision. A service-oriented mindset, equipped to manage and respond to a stakeholder requirement. Minimum 15 years of regular, full-time education (10th + 12th + 3 years of graduation) Non-technical Graduates in any stream Should be comfortable with night & rotational shifts