606 I2C Jobs - Page 25

About The Role Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives ? Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc ? Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc ? ? Mandatory Skills: TIS Service Desk. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

1.S/w experience type: C language-based Embedded S/W (Firmware) development, MCU, CAN/LIN communication control experience. 2.MCU, CAN/LIN communication controller design experience, AMP design experience. Required Candidate profile Main tasks: Development of ultrasonic sensor for distance sensing ,calibration and evaluation of sensor vehicle. (a) Software design using CAN/LIN

An experienced and passionate ASIC Digital Verification Engineer with a deep understanding of RTL-based IP cores and complex protocols. You have over 12 years of experience in functional verification and are adept at making architectural decisions for test bench designs. You are proficient in SystemVerilog (SV) and Universal Verification Methodology (UVM), and you have a proven track record of implementing coverage-driven methodologies. You bring a wealth of knowledge in protocols such as DDR, PCIe, AMBA, and more. Your technical expertise is matched by your strong communication skills, ability to work independently, and your innovative problem-solving capabilities. Your experience may also include familiarity with functional safety standards such as ISO26262 and FMEDA. What You ll Be Doing: Making architectural decisions on test bench design. Writing verification plans and specifications. Implementing test bench infrastructure and writing test cases. Implementing a coverage-driven methodology. Leading technical aspects of verification projects. Collaborating with international teams of architects, designers, and verification engineers. The Impact You Will Have: Enhancing the robustness and reliability of IP cores used in critical applications. Driving innovation in verification methodologies and tools. Ensuring high-quality deliverables through rigorous verification processes. Improving productivity, performance, and throughput of verification solutions. Contributing to the success of Synopsys customers in industries such as AI, automotive, and server farms. Mentoring and guiding junior engineers in the verification domain. What You ll Need: Knowledge of protocols such as DDR, PCIe, AMBA (AXI, CHI), SD/eMMC, Ethernet, USB, MIPI. Hands-on experience with UVM/VMM/OVM, test planning, and coverage closure. Proficiency in SystemVerilog and UVM, object-oriented coding, and verification. Experience with scripting languages like C/C++, TCL, Perl, Python. Experience with functional safety standards such as ISO26262 and FMEDA (preferred). Who You Are: Independent and precise in your work. Innovative and proactive in problem-solving. Excellent communicator and team player. Detail-oriented with a strong analytical mindset. Eager to learn and grow within a technical role

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : Automotive ECU Software Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will be responsible for developing and configuring software systems, applying knowledge of technologies, methodologies, and tools to support projects or clients throughout the product lifecycle. Roles & Responsibilities: 6-8 years of experience in embedded software development using C++. Strong C++ (99,11,14 and 17) standards. Work Experience of Application SW, drivers, BSP, OS, middle ware software unit tests, tests the software to verify functionality using various testing tools. Professional & Technical Skills: Experienced in Linux/QNX or any other Real Time Operating System Experience of AUTOSAR and Vector tool chain Ex:GENy, Candela Studio, Configurator Pro. Experience of CAN (e.g. J1939) protocol, Canalyzer and CANOE. Experience in ECU Diagnostics using ISO14229 – UDS on CAN protocol. Additional Information: The candidate should have a minimum of 7.5 years of experience in Automotive ECU Software This position is based at our Bengaluru office A 15 years full time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Automotive ECU Software Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication within the team and stakeholders. Roles & Responsibilities: Create system requirements, modeling system architecture based on customer needs, contributing to platform architecture for project reusability, and collaborating with various teams like Algorithm and Hardware.-Develop comprehensive system architectures for automotive platforms, considering factors such as performance, reliability, scalability, and cost-effectiveness. Define interfaces and interactions between system components to ensure seamless integration.-Anticipate E/E software architecture trends in the automotive market to derive and extend the software architecture roadmap.-Ensure compliance with industry standards and regulations governing automotive systems, such as ISO 26262, AUTOSAR, and MISRA. Professional & Technical Skills: Knowledge of system design and software engineering principles in Automotive domain.-Familiarity with modeling tools like Enterprise Architect (SysML) and experience with requirements management tools such as Polarion.-Proficiency in communication protocols like SPI, I2C, CAN, LIN, MOST, and Automotive Video interfaces is beneficial. -Familiarity with agile development methodologies and tools (e.g., JIRA, Confluence) is a plus.-Certification in relevant automotive standards (e.g., ISO 26262 Functional Safety, ASPICE) is desirable. Additional Information: The candidate should have a minimum of 7.5 years of experience in Automotive ECU Software This position is based at our Hyderabad office A 15 years full-time education is required Qualification 15 years full time education