HRO Process Manager - Kolkata - GO/JC/404/2025

As an HRO Process Manager based in Kolkata, you will be expected to have over 10 years of working experience in HRM/HRSS domains. Your role will involve a deep understanding of core HR Operations, requiring excellent analytical, problem-solving, and decision-making skills. Managing large teams effectively, ensuring client and stakeholder satisfaction, and overseeing the end-to-end HRM process for clients are key responsibilities. You will be responsible for timely resolution of requests, exceeding agreed service levels, and making proactive recommendations for service improvement by anticipating changes. Designing, developing, and maintaining HRM processes within the organization, implementing best practices, monitoring and reducing HRM costs, and staying updated on regulatory requirements are crucial aspects of this role. Additionally, you will serve as a mentor to DRs and resources, manage and develop HRM teams, and act as a single point of contact for managers on HRM matters. Your communication should be assertive, providing logical recommendations aligned with business needs. Encouraging team engagement, fostering a culture of continuous improvement, and being flexible to work in global hours are also vital. Key Skills required for this position include expertise in HIRE TO RETIRE, HRO, HRSS, HR OPERATIONS, and HUMAN RESOURCE. This full-time, permanent role in the ITES/BPO/KPO industry demands a proactive, dynamic individual who can adapt to changing regulatory environments and drive operational excellence. If you are passionate about HRM, possess strong leadership qualities, and have a track record of delivering results in HR operations, this role offers an exciting opportunity to make a significant impact. Join us in our journey to drive HRM excellence and contribute to the success of our organization. Job Code: GO/JC/404/2025 Recruiter Name: Ackshaya,