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Vatika Hotels
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Hospitality Manager - Sec 59 Gurgaon

Hospitality Manager - Sec 59 Gurgaon

Vatika Hotels

5 - 10 years

5 - 7 Lacs

Gurugram

Posted:2 weeks ago| Platform:

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Skills Required

Guest Service Restaurant Management Hotel Operations Housekeeping Management Hospitality Management Food And Beverage Front Office Operations Guest Handling Guest Relationship Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Supervise and manage all aspects of the hospitality department, including front desk operations, reservations, guest services and housekeeping.
Ensure a high level of customer service by leading and motivating the hospitality team, setting performance expectations and providing ongoing training and development.
Oversee guest relations, addressing inquiries, concerns and complaints in a timely and professional manner, aiming to exceed guest expectations.
Collaborate with other departments, such as food and beverage, events and facilities, to ensure seamless coordination and delivery of services to guests.
Conduct regular inspections to ensure cleanliness, functionality and maintenance .
Manage vendor relationships, negotiate contracts and ensure quality and cost-effective service delivery.
Stay updated on industry trends, best practices and emerging technologies in the hospitality field, continuously seeking opportunities to enhance guest experiences.

Preferred candidate profile

Knowledge of hospitality industry trends, best practices .

A customer-centric mindset with a commitment to delivering outstanding customer.

Strong problem-solving abilities and decision-making skills.

Understanding of sustainability practices in the hospitality industry.

Perks and benefits

CTC 60K/PM

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