Hiring Interns For Sirion's Implementation Team at Gurgaon

Internship Overview : We are seeking interns for two positions within the Professional Services Team. This is a 9-month contractual role with a stipend of 25,000. Candidates should be graduates Role Title: Intern - Implementation Support . Team: Professional services Location: Gurgaon Reports To: Lead - Professional Services About the Role: As a Intern - Implementation Support, you play a key role in designing and supporting Sirion SaaS platform. In this role, you will cooperate with external and internal stakeholders such as Customer Success, Professional Services, Service Desk, Product and Engineering. What You'll Do: Working with business users to validate requirements and maintain knowledge of all product functionality according to customer requirement. Coordinate with functional groups and identify all required enhancements and processes changes as per client requirement to resolve all issues and provide onsite support to all clients for implementation process. Should be able to make the configuration changes as per requirement. Should have strong problem-solving skills, with excellent written and verbal communication. Follow standard process for escalation of unresolved issues (Defects & Enhancements) with product Teams with timely follow-ups. Take ownership of customer issues reported and see problems through to resolution. Provide prompt and accurate feedback to customers & account managers. Advanced Expert knowledge of Microsoft excel/Word and understanding of internet technologies. Proficiency in process documentation is expected. What You'll Need: Educational Qualification Required Bachelors Degree or similar Degree/ Diploma. Preferred - B.E., B.Tech, BCA, MCA or similar Technology/ Degree/ Diploma Having worked on a college project would provide an additional advantage. Very good knowledge of technical Implementation & support. Strong communicator and have a friendly attitude. Knowledge of handling complex user access module. Highly analytical and data-driven mindset.