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Hiring For International Voice Process

Hiring For International Voice Process

IntouchCX

1 - 6 years

2 - 4 Lacs

Hyderabad

Posted:3 days ago| Platform:

Apply

Skills Required

Voice Process International Voice Process Communication Skills International Call Center Bpo Voice Voice Support International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

About IntouchCX

IntouchCX, formerly known as 24-7 Intouch, is a global customer care and technology company with over 25 years of experience. We specialize in providing innovative, value-driven customer service solutions across various industries, including retail, healthcare, technology, and e-commerce. Our services include omnichannel customer care, AI services, trust and safety solutions, and more. With a strong focus on innovation and disruption, we aim to enhance customer experience and support business growth.

Job Overview

Customer Service Associate (CSA)

Key Responsibilities

Handle inbound customer calls, with an emphasis on account cancellations, billing issues, and technical troubleshooting.
Re-engage users through persuasive communication and personalized retention offers.
Demonstrate deep understanding of products/services to support and educate customers.
Apply structured communication frameworks to provide efficient and empathetic resolutions.
Use cloud-based systems to manage customer interactions and document case details accurately.
Meet defined performance KPIs including:

Handle Time
Quality
Customer Satisfaction (CSAT)
Save Rate
Retention Metrics

Key Skills & Competencies

Excellent
verbal and written communication skills
in English.
Strong interpersonal and rapport-building abilities.
Confident and persuasive communication style with a customer-first mindset.
Ability to remain calm and solution-oriented in high-pressure situations.
Comfortable using mobile platforms and troubleshooting across
Android
and
iOS
devices.
Aptitude for multitasking and prioritizing tasks in a fast-paced environment.
Attention to detail and accuracy in all aspects of work.
Openness to feedback and willingness to learn and adapt quickly.

Educational Qualifications & Experience

Minimum:
High school diploma or equivalent
.
At least
6 months of experience in customer service (voice process preferred)
.
Prior experience in
sales or customer retention
is a strong advantage.

Why to join Intouchcx?

Be part of a global brand that values storytelling, creativity, and innovation.
Grow your career in a supportive, collaborative environment.
Work with diverse, driven teams that make an impact every day.

Perks and benefits:-

Performance based incentives
Outstanding rewards and recognition program
PF and ESI
5 days working 2 days rotational week offs
Note: 100% Work from Office

Interested Candidates please Reach out below mentioned recruiter/Walk in to below mention location and mention top of resume recruiter name and Carry Aadhar Card along with the resume

Anusha

957399518

Mode of Interview Face to Face

Walkin location:

Walkin timing:

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