Hiring For international voice process - Experience

IntouchCX

1 - 5 years

2 - 4 Lacs

Hyderabad

Posted:1 week ago| Platform:

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Skills Required

Communication Skills Customer Support International Voice Process Inbound Voice Process Us Voice Process Voice Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

IntouchCX, formerly known as 24-7 Intouch, is a global customer care and technology company with over 25 years of experience. We provide innovative, value-driven customer service solutions and act as an extension of our brand partners. Our services include Digital CX, Back Office Processing, Trust & Safety, AI Services, and Advisory & Transformation. We support a variety of industries, such as retail, healthcare, technology, and e-commerce, and offer omnichannel support including voice, email, chat, and social media.

Key Responsibilities:

Handle inbound/outbound calls to/from international customers.
Respond to customer queries related to products, services, orders, or technical issues.
Provide accurate information and resolve complaints in a timely and professional manner
Escalate complex issues to the appropriate department or team leader.
Follow standard operating procedures (SOPs) and adhere to company policies.
Maintain call logs and update customer records in the CRM system.
Meet or exceed daily/weekly/monthly targets such as call quality, resolution time, and customer satisfaction.
Work in night shifts or rotational shifts based on business requirements.

Requirements:

Excellent verbal communication skills in English.
Prior experience in a BPO or customer support role is preferred but not mandatory (training will be provided).
Ability to handle high-pressure situations and deliver quality service.
Basic computer skills and familiarity with CRM or ticketing tools.
Willingness to work night shifts and weekends, if required.
Strong listening skills and empathy toward customer concerns.

Interested candidates can call to below recruiter/share resume through WhatsApp.

Recruiter Name: Shaheen HR Number: 9989956178

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