Hiring For international voice process - Experience

1 - 5 years

2 - 4 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

IntouchCX, formerly known as 24-7 Intouch, is a global customer care and technology company with over 25 years of experience. We provide innovative, value-driven customer service solutions and act as an extension of our brand partners. Our services include Digital CX, Back Office Processing, Trust & Safety, AI Services, and Advisory & Transformation. We support a variety of industries, such as retail, healthcare, technology, and e-commerce, and offer omnichannel support including voice, email, chat, and social media.

Key Responsibilities:

  • Handle inbound/outbound calls to/from international customers.
  • Respond to customer queries related to products, services, orders, or technical issues.
  • Provide accurate information and resolve complaints in a timely and professional manner
  • Escalate complex issues to the appropriate department or team leader.
  • Follow standard operating procedures (SOPs) and adhere to company policies.
  • Maintain call logs and update customer records in the CRM system.
  • Meet or exceed daily/weekly/monthly targets such as call quality, resolution time, and customer satisfaction.
  • Work in night shifts or rotational shifts based on business requirements.

Requirements:

  • Excellent verbal communication skills in English.
  • Prior experience in a BPO or customer support role is preferred but not mandatory (training will be provided).
  • Ability to handle high-pressure situations and deliver quality service.
  • Basic computer skills and familiarity with CRM or ticketing tools.
  • Willingness to work night shifts and weekends, if required.
  • Strong listening skills and empathy toward customer concerns.

Interested candidates can call to below recruiter/share resume through WhatsApp.

Recruiter Name: Shaheen HR Number: 9989956178

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IntouchCX

Outsourcing and Offshoring Consulting

Winnipeg Manitoba

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