Posted:1 month ago|
Platform:
Work from Office
Full Time
Key Responsibilities: Handle inbound/outbound customer calls in a professional manner Resolve customer issues related to products, services, billing, or technical support Maintain accurate records of conversations and transactions Meet performance targets such as call quality, customer satisfaction, and response time Follow communication scripts and adhere to company policies and procedures Provide feedback to team leaders/supervisors to improve customer service Escalate unresolved issues to the appropriate internal team. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses. Hiring for B.Com, B.B.A, B.C.A, B.A Please share me your CV Muhila.Arusamy@firstsource.com
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