0 - 5 years
0 - 3 Lacs
Posted:1 month ago|
Platform:
Work from Office
Full Time
Apply for Customer Service 7428632283 Customer Service Executive BPO Responsibilities: Inbound/Outbound Call Handling: Manage a high volume of incoming or outgoing calls professionally and efficiently. Customer Query Resolution: Address customer issues related to billing, services, technical support, or account status with accuracy and empathy. Multichannel Support: Handle customer communication via voice, email, chat, or social media as per campaign requirements. Adherence to SLAs & KPIs: Meet performance benchmarks like Average Handling Time (AHT), First Call Resolution (FCR), CSAT scores, and attendance. Escalation Management: Escalate complex issues to appropriate teams or team leads while maintaining customer satisfaction. Process Compliance: Follow scripts, standard operating procedures (SOPs), and client-specific protocols strictly. Data Entry & Documentation: Accurately document customer interactions in CRM and maintain proper call logs. Shift & Language Flexibility: Work in rotational shifts and be comfortable with regional/global language requirements as needed.
Epic Consultancy
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