Head Operations - QSR

Role & responsibilities

Role Summary:

The Operations Head is accountable for delivering revenue, EBITA, and operational efficiency across Thambil Vilas Restaurants. The Operations Manager plays a key role in driving strategic objectives, leading cross-functional teams, and delivering exceptional guest experiences while achieving profitability and operational excellence.

Key Responsibilities:

1. Financials

• Drive achievement of revenue and EBITA targets across all outlets.
• Analyze financial performance metrics and implement strategies to improve profitability.
• Identify and implement process improvements to enhance operational efficiency and resource optimization.

2. Operational Leadership

• Manage day-to-day operations across all outlets, ensuring consistent quality and service excellence.
• Develop and implement standard operating procedures (SOPs) to drive consistency and efficiency.
• Collaborate with cross-functional teams (Marketing, HR, Finance, and SCM) to align on strategic initiatives and operational priorities.

3. Fulfilment

• Oversee the fulfilment aspects of the SCM function to ensure timely delivery of inventory, equipment, and other operational needs.
• Collaborate with the supply chain team to maintain cost efficiency and meet operational demand.

4. Team Development

• Recruit, train, and mentor restaurant management teams to build a culture of accountability and continuous improvement.
• Provide coaching and performance feedback to managers to enhance leadership skills.
• Develop succession plans to ensure talent readiness for critical roles.

5. Strategic Planning

• Contribute to the development and execution of operational strategies to support growth and scalability.
• Monitor industry trends and integrate innovations to sustain a competitive advantage.
• Develop and execute contingency plans to mitigate risks and address operational challenges.

6. Customer Experience

• Ensure a guest-centric approach by maintaining high standards for food quality, service, and ambiance.
• Address customer feedback proactively and implement initiatives to enhance satisfaction.

7. Financial Oversight

• Manage budgets, control costs, and ensure financial targets are consistently met or exceeded.
• Collaborate with finance teams to analyze P&L statements and adjust operational strategies accordingly.
• Forecast operational needs and allocate resources effectively.
• Drive achievement of revenue and EBITA targets across all outlets.
• Analyze financial performance metrics and implement strategies to improve profitability.

8. Compliance and Risk Management

• Ensure compliance with health, safety, legal, and regulatory requirements across all operations.
• Anticipate and mitigate operational risks to safeguard business continuity.

Preferred candidate profile

Qualifications:

• Bachelors degree in Business Administration, Hospitality, or a related field (MBA preferred).
• 8+ years of experience in operations management, preferably in the restaurant or hospitality industry.
• Proven experience managing multiple outlets and achieving financial and operational targets.
• Strong leadership skills with the ability to inspire and manage large teams.
• Financial acumen with expertise in revenue and cost management.
• Strategic thinking with problem-solving capabilities.
• Exceptional communication and interpersonal skills.