10.0 - 20.0 years

14 - 24 Lacs

Navi Mumbai, Ghansoli

Work from Office

Overview of the Role: The Manager for ERP HCM Support oversees the day-to-day operations of the ERP/HCM L1 support team. This role focuses on ensuring the quality and consistency of support services, as well as coordinating with stakeholders to address support needs. Roles and Responsibilities: Manage the delivery and administration of ERP/HCM L1 support services. Ensure the quality and consistency of support processes. Monitor and evaluate the effectiveness of support operations. Provide support and guidance to team members. Maintain and update support management systems. Coordinate with stakeholders to identify support needs and develop appropriate solutions. Key Deliverables: Efficient and effective support operations. High-quality support processes and services. Positive feedback from stakeholders and users. Accurate and timely reporting on support activities. Key Functional and Operational Skills: Strong operational management skills. Effective communication and interpersonal skills. Knowledge of ERP/HCM support practices. Proficiency in Oracle Fusion or SuccessFactors HCM. Analytical and problem-solving skills. Ability to manage multiple priorities and deadlines. Education Qualification: Bachelors degree in computer science, Information Technology, Business Administration, or a related field. Additional certifications in ERP systems (e.g., Oracle Fusion, SuccessFactors HCM) are highly beneficial Operational management skills, Knowledge of ERP/HCM, Oracle Fusion ,SuccessFactors HCM

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Oracle Fusion Hcm Consultant Subhujo Technologies

1 - 6 years

0 - 1 Lacs

Mumbai

Work from Office

Role & responsibilities Overview of the Role: The Senior Specialist for ERP HCM Support handles the administration of ERP/HCM L1 support services. This role ensures accurate and timely resolution of support issues, coordinates support activities, and provides administrative support to the support team. Roles and Responsibilities: Handle the administration of ERP/HCM L1 support services. Ensure accurate and timely resolution of support issues. Coordinate with stakeholders to schedule and organize support activities. Monitor and track support requests and resolutions. Provide administrative support to the support team. Generate reports on support activities and outcomes. Address user queries and provide assistance as needed. Key Deliverables: Efficient and accurate support administration. Timely resolution of support issues. Positive feedback from users and stakeholders. Accurate and comprehensive reporting on support activities. Key Functional and Operational Skills: Strong administrative and organizational skills. Effective communication and customer service skills. Knowledge of ERP/HCM support administration processes. Proficiency in Oracle Fusion or SuccessFactors HCM. Attention to detail and accuracy. Ability to manage multiple tasks and priorities. Education Qualifications: Bachelors Degree in Computer Science, Information Systems, or a related field. Strong background in business process analysis and ERP systems Preferred candidate profile

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