294 Hcl Jobs - Page 4

Urgent Hiring For International Voice Process Experience for 1 year mandate Customer handling , Technical support Immediate Joiners only apply Work From Office Contact - Sunny 7017379244 Required Candidate profile Ability to handle tough situation with customer. Excellent communication skills. Work From Office. 2 ways cab will be provided.

Req ID: 324808 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Systems Integration Advisor to join our team in Bangalore, Karntaka (IN-KA), India (IN). Job Description Summary The , Cloud Platform Engineering is responsible for validating, implementing, and optimizing cloud infrastructure while integrating DevOps practices throughout the development lifecycle. This role requires a deep understanding of cloud platforms, proficiency in infrastructure as code (IaC), with emphasis on CI/CD pipelines and GitOps, and a commitment to fostering collaboration between development, engineering, and operations teams. Will play a heavy role in doing deployments to AWS and MuleSoft, automating processes, improving deployment pipelines, and ensuring the overall efficiency, scalability, cost, and reliability of the cloud environment. The Senior Engineer, Cloud Platform Engineering is also responsible for the overall day to day management of the WHR integration platforms that include AWS, MuleSoft, Cloudbees Jenkins and Databricks. Given WHR's focus on an AWS Cloud First approach, this position must have a strong technical proficiency and experience with AWS based technology stack. This position is responsible for the planning, management, and engineering level support of our entire application integration platform and associated environments. This individual has responsibility for meeting and driving down MTTR issue resolution for troubleshooting analysis and support of all operationalized application and integration services. The Senior Engineer, Cloud Platform Engineering is a technical specialist who supports multi-tier solutions, , guides, and mentors team members, drives advanced troubleshooting of production and pre-production systems, and develops standards and processes to improve the efficiency of the team. Essential Job Functions Responsibilities Overall production application integration and deployment platform support and troubleshooting analysis, leading the support team in resolution of production issues within SLAs. Drive crisis management and system recovery, both developing strategies to handle these events and working directly with IT teams to resolve them. Collaborate closely with Developers, Release Managers and Production Support teams to provide project and BAU support. Continuously provide technical mentoring and expertise to junior staff members and develop and define standards and best practices and recommendation of policies related to those standards. Communicate to the project team, support team and strategic partners effectively to achieve the project and solution goals. Manage all facets of application performance in the cloud, from availability to capacity planning, and analysis & upgrades. Foster a Cloud Cost aware culture and maintain an understanding that every engineering decision is a purchasing decision. Work with multiple Business stakeholders to prioritize tasks and communicate the release dates to all the stakeholders. Manage and participate in Service Management Processes such as incident, problem, change and IT asset management. Communicate engineering level designs and technical requirements with technical team members and manage implementation and provisioning of the overall technology stacks. Assure team uses best practices in design and implementation of the system. 24/7 on-call support is required on a rotation basis. Technology Requirements 3+ years of experience with AWS technologies and services like S3, Kinesis, Glue, API Gateway, Lambda, EC2, CloudWatch, CloudFormation, CloudTrail, EBS, Auto Scaling, Transfer Services, KMS, Secrets Manager, and IAM. Experience with containers and container orchestration, AWS EKS, ECS, ECR is required and Karpenter Autoscaling knowledge is a plus. 3+ years of experience with a CICD tool preferably Jenkins Opensource or Cloudbees Jenkins. 1+ years of experience in MuleSoft Integration Platform as a Service is a plus. 1+ years of experience in Databricks Platform as a Service is a plus. Knowledge in development and deployment languages such as Python, HCL (Terraform), CloudFormation, YAML, etc. Strong hands-on AWS cloud infrastructure deployment methodologies and use of common deployment patterns that include, Continuous Integration, Continuous Deployment, Continuous Testing, GitOps practices, and Infrastructure as Code (IaC) tools such as Terraform and CloudFormation. Experience integrating and working with Oracle RDS, GitHub, and other related technologies. Demonstrated understanding of network & system security, firewalls, security logs, audit logs, etc. Knowledge of AWS networking constructs such as VPC, TGW, Route Tables, and ELB is a plus. Competencies Completion of AWS Certification(s) such as, AWS Certified Cloud Practitioner AWS Certified Developer AWS Certified Solutions Architect AWS Active Directory and Amazon Web Services AWS Certified DevOps Engineer AWS Certified Advanced Networking Excellent technical writing skills Excellent verbal and written communication skills and team player attitude Ability to work flexible hours and participate in on-call after hours support. Ability to perform well in a high-pressure environment with changing priorities. Able to design and articulate logical engineering level cloud infrastructure data flow diagrams. A highly motivated team player with a blend of people and technical skills. Ability to understand complex concepts and communicate effectively to IT or non-IT personnel. Candidate should possess excellent analytical and decision-making skills. Familiarity with IT methodologies such as ITIL, SDLC and Agile development beneficial. Understanding policies and procedures and work within them and champion them to others. Ability to work well independently as well as with others. Minimum Requirements and Qualifications 5+ years of related technical work experience in the implementation of complex, large scale, enterprise-wide applications, and platforms including analysis, administration, implementation, and support. 3+ years of experience working in AWS 3+ years of experience with CloudFormation or Terraform scripting 3+ years of experience working with a CICD tool 1+ years of experience with AWS Kubernetes Experience in application integration, or DevOps, or Cloud Platform Engineering. Experience working on large scale, enterprise-wide projects. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.

Listening and Typing Data Entry Work Accounts Management and Claims Management Voice Preferred candidate profile Freshers with UG Perks and benefits Food provided Health insurance Provident Fund Weekend off Incentives Provided Shift allowance.

Sangeeta 9176078282 BPO / Call Center / Day Shift / Graduate / Customer Care Executive Domestic & International Voice Process Profile -CCE Voice Salary - 18k to 30k CTC Day Shift / US Shift Immediate Joiners No Placement Charges Required Candidate profile Min.12th pass Fresher & Experience English Must be Good Pls call Manju 9342679949 for more info NO PLACEMENT CHARGES Thanks, Manju 9342679949

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call kishore 9176149292 for more info Thanks, kishore 9176149292

Hi, US Customer Support associate / Process associate / BPO/ US Shift We are hiring for customer care for US shift for US voice process Hyderabad - Minimum 6 months of experience is required. Job description We are looking for process associate for International voice process who can interact with customers address their concerns, answer their questions and assist them with their needs. also who are able to join immediately Roles & Responsibilities:- Listen to customers concerns, issues and questions. Resolve customers concerns and answer customers questions to your best ability. Maintain a positive attitude and calmly respond to customers complaints. Open new customer accounts Refer issues and questions to managers if necessary Qualifications:- - Graduate Freshers Undergraduate with experience can apply - Excellent and fluent communication skills - Freshers to 4 year Experience in any domain Additional Information:- - International Voice Process - 24*7 Rotational shift - 5 days working - Location Chennai & Bangalore Immediate joining is required or short notice is required Pls call santoshi 9176198282 for more info Thanks, santoshi 9176198282

Walk in for BPO Email support Good communication required Graduation is not mandatory Day Shift 6 days working, 1 days rotational off Immediate joining required Visakatapname - Max salary is Rs. 10,500 take home. US Shift timing. Work from Office. Please call Kishore 9962008169 for more info Regards Kishore 9962008169

Hiring for Leading ITES Company In Gurgaon for Customer Support for a Blended Process Key Highlights: 1: Graduate/UG with min 1 year experience in Customer Support/BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur/Gurgaon. Please go through the JD and Apply. We shall call back the relevant profiles. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 A Technical Support Associate job description typically focuses on providing technical assistance to customers, troubleshooting issues, and ensuring customer satisfaction . They handle customer inquiries, diagnose problems, and offer solutions via phone, email, or in-person. The role involves a blend of technical skills and customer service abilities, including communication, problem-solving, and the ability to learn new technologies. Here's a more detailed breakdown of common responsibilities and skills Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills : Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year customer service experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG wit Min 1 Year International BPO Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries : Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Technical Support Key Highlights: 1: Graduate with minimum 1 year exp in Technical Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Knowledge of LAN, MAN, Windows Troubleshooting, Networking etc A Technical Support job description typically involves diagnosing, troubleshooting, and resolving technical issues related to computer hardware, software, and networks Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Troubleshooting and Problem Solving: Diagnosing and resolving hardware and software issues, either remotely or in person. User Support: Providing technical assistance to users, answering questions, and guiding them through problem resolution. System Maintenance and Monitoring: Ensuring computer systems and networks are running efficiently and effectively. Installation and Configuration: Setting up new systems, installing software and hardware, and configuring user accounts. Documentation and Record Keeping: Maintaining records of issues, solutions, and system configurations. Collaboration: Working with other IT teams and external vendors to resolve complex issues. Customer Service: Providing excellent customer service, ensuring user satisfaction, and building positive relationships.

Hiring for Leading ITES Company In Gurgaon for Customer Support for Travel Process. Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Experience in Travel Industry Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support for Travel Process. Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Experience in Travel Industry Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Technical Support Key Highlights: 1: Graduate with minimum 1 year exp in Technical Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Knowledge of LAN, MAN, Windows Troubleshooting, Networking etc A Technical Support job description typically involves diagnosing, troubleshooting, and resolving technical issues related to computer hardware, software, and networks Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Troubleshooting and Problem Solving: Diagnosing and resolving hardware and software issues, either remotely or in person. User Support: Providing technical assistance to users, answering questions, and guiding them through problem resolution. System Maintenance and Monitoring: Ensuring computer systems and networks are running efficiently and effectively. Installation and Configuration: Setting up new systems, installing software and hardware, and configuring user accounts. Documentation and Record Keeping: Maintaining records of issues, solutions, and system configurations. Collaboration: Working with other IT teams and external vendors to resolve complex issues. Customer Service: Providing excellent customer service, ensuring user satisfaction, and building positive relationships.

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG wit Min 1 Year International BPO Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries : Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support for a Blended Process Key Highlights: 1: Graduate/UG with min 1 year experience in Customer Support/BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur/Gurgaon. Please go through the JD and Apply. We shall call back the relevant profiles. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 A Technical Support Associate job description typically focuses on providing technical assistance to customers, troubleshooting issues, and ensuring customer satisfaction . They handle customer inquiries, diagnose problems, and offer solutions via phone, email, or in-person. The role involves a blend of technical skills and customer service abilities, including communication, problem-solving, and the ability to learn new technologies. Here's a more detailed breakdown of common responsibilities and skills Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills : Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

Hiring for/ Customer service / collections / sales (Only Voice) Location : Gurgaon/Noida Graduate Freshers Are Also Eligible For this Undergraduate with minimum 12 months of experience Requirements - Candidates should have Excellent communication skills 12 Months of experience in International Voice 5 Days Working 2 Rotational offs Both sides cab Salary upto 7.5 LPA Note : Back end, Blended, & operations experience will not be counted WE ARE ONLY HIRING FOR VOICE PROCESS DO NOT CONTACT FOR NON-VOICE AND BACKEND PROFILES More details pls send me updated cv or call me HR Ankit 9210458517

Hiring for/ Customer service / collections / sales (Only Voice) Location: Gurgaon/Noida Candidates should have Excellent communication skills. Sal up-to :- 8.5Lpa Rotational shifts , Rotational week offs, WFO ONLY Applicant should have 1 year of International BPO experience in voice Back end, Blended, & operations experience will not be counted NOTE: WE ARE ONLY HIRING FOR VOICE PROCESS DO NOT CONTACT FOR NON-VOICE AND BACKEND PROFILES More details pls send me updated cv or call me HR : Mannu Contact : 9999638333 Call or WhatsApp your resume for the same.

Hi, We are hiring for the ITES Company for Quality Analyst Role. Overview The Quality Analyst is responsible for auditing and evaluating international voice calls to ensure high service standards and enhance customer satisfaction. The role focuses on monitoring agent performance, conducting quality assessments, and providing constructive feedback to drive continuous improvement. Key responsibilities include using Six Sigma quality tools (like histograms, 80/20 analysis and fishbone diagrams), maintaining metrics such as AHT, CSAT, CHT, NPS, and SCORE, and leading calibration and dip-check sessions. The role also involves analyzing data quality, performing root cause analysis, and collaborating with development teams to enhance system performance. Key Skills: a) Min 5 Years Overall Experience in International BPO b) Min 1 year Experience as a Quality Analyst in International BPO c) Good understanding of 7 Six Sigma tools of quality preparing histograms, 80/20 analysis, fish bone d) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Gurgaon) Type : Job Code # 157 OR To Apply, Copy and Paste Link Below https://outpace.in/job/quality-analyst/ Job description: Minimum 3 to 5 years of experience as Quality Analyst in Voice is mandatory. Prior experience of doing quality assessments for international voice work. Good Communication & Presentation Skills - speaking and writing skills. Moderate Excel proficiency. Good understanding of 7 six sigma tools of quality preparing histograms, 80/20 analysis, fish bone, call quality and transaction quality attributes. Maintaining the Core team Quality, conducting regular calibration sessions. Doubt clearing sessions dip check. Maintaining the core team AHT, CSAT, CHT, NPS, SCORE. Main responsibility to audit the calls, to improve the quality of the process and provide feedback to the agents in order to enhance more customer experience in service and improve the performance of agents. Motivated achiever who exceeds goals by maintaining quality in work. To check the quality of the end system using software testing tools. Proficient working in partnership with the development teams to deliver business functionality on time with required quality that meets the acceptance criteria. Participated actively in data quality investigations and analyses, diagnosing root causes of issues and providing actionable recommendations to the development team for resolution. Acquired knowledge of database systems, specifically Snowflake, SAP HANA and concepts related to data warehousing.

Hi, We are hiring for ITES Company for Service Desk Lead Role. Overview The Lead Service Desk is responsible for managing the day-to-day operations of the IT service desk team, ensuring efficient resolution of incidents and service requests within defined SLAs. This role oversees team performance, monitors key KPIs, and drives customer satisfaction by delivering high-quality IT support. Key responsibilities include team leadership, ticket management, performance coaching, knowledge base maintenance, and collaboration with other IT units to address complex technical issues. The role also focuses on continuous service improvement, process optimization, and aligning operations with ITSM best practices, including ITIL. Key Skills : a) Minimum of 1 years as a Service Desk Team Lead is mandatory b) Should have an overall experience of Min 4 years into Service Desk/L1 Support c) Should have hands on experience on Active Directory d) Strong knowledge of IT service management (ITSM) principles, processes, and tools is required To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Pune ) Type : Job Code # 165 b)To Apply for above Job Role ( Bangalore) Type : Job Code # 166 c)To Apply for above Job Role ( Hyderabad) Type : Job Code # 167 Job description Minimum 1 years as Service Desk Lead is Mandatory. The Service Desk Lead is responsible for managing and coordinating the activities of the service desk team They are responsible for ensuring the efficient and effective delivery of IT support services to internal and external customers The Service Desk Lead will oversee the resolution of incidents and service requests, monitor service levels, and ensure customer satisfaction They will also be responsible for managing and developing the service desk team members Duties and Responsibilities: Provide leadership and guidance to the service desk team, ensuring efficient and effective delivery of IT support services Oversee the resolution of incidents and service requests within defined service levels, ensuring timely and accurate responses to customer inquiries Monitor service levels and key performance indicators (KPIs) to ensure that targets are met or exceeded Manage and prioritize incoming support requests, assigning tickets to team members and ensuring appropriate resources are allocated Coach, mentor, and develop service desk team members, providing ongoing training and performance feedback Conduct regular performance evaluations for team members, addressing any performance issues and recognizing achievements Maintain and update the service desk knowledge base, ensuring that it contains accurate and up-to-date information for reference by the team Identify areas for service improvement and implement process enhancements to optimize service delivery Collaborate with other IT teams and stakeholders to resolve complex technical issues and ensure effective communication and coordination Develop and maintain service desk procedures, policies, and standards in line with industry best practices Stay up-to-date with industry trends and advancements in service desk technologies and tools, making recommendations for their implementation as appropriate Prepare reports and metrics on service desk performance, including incident trends, customer satisfaction, and team productivity Qualifications and Skills : Bachelor's degree in computer science, information technology, or a related field (or equivalent experience) Proven experience in a service desk or technical support role, with at least 2-3 years in a leadership or supervisory capacity Strong knowledge of IT service management (ITSM) principles, processes, and tools Excellent problem-solving and troubleshooting skills, with the ability to handle complex technical issues Exceptional customer service and interpersonal skills, with the ability to build strong relationships with customers and team members Strong communication skills, both verbal and written, with the ability to convey technical information to non-technical users Ability to work well under pressure and manage multiple priorities in a fast-paced environment Familiarity with ITIL (Information Technology Infrastructure Library) framework and its processes is preferred Proficiency in using service desk software, ticketing systems, and remote support tools

We are Hiring For ITES Company For Order Management Role. Overview The Order Management Specialist plays a critical role in managing purchase order (PO) creation and order processing within the retail industry. With experience in retail PO creation this role involves retrieving and analyzing reports using QMF SQL tools, managing SKU forecasts, conducting plan analysis in JDA, generating firm and OTB orders, and addressing order discrepancies. The role requires strong analytical and reporting skills, proficiency in Excel (including macros, SQL, and VB scripting), and effective communication for stakeholder collaboration. Additional responsibilities include performance monitoring via KPIs and contributing to inventory investment decisions. Preferred Skills: a) Minimum 2 Years of Experience in Retail Industry b) Buyer Role Experience c) PO creation Experience d) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Chennai) Type : Job Code # 381 b)To Apply for above Job Role ( Nagpur) Type : Job Code # 382 Job Description: Overall 8+ years of Experience in Order Management with minimum 2 years in PO Creation in Retails Industry Daily Report Retrieval (Hot Report, Short Report and others) via QMF (query management framework) SQL editor Loading SKU External Forecasts and Conducting Plan Analysis in JDA Generating Supplementary Orders for FIRM Orders and OTB Reviewing Bouncers and Addressing Discrepancies Make recommendations for investment buy options. Monitoring performance using Key Performance Indicators (KPIs). Regular discussions and collaboration with stakeholders Skill Set: 1) Experience in Report consolidation and Summary Generation 2) Proficiency in Excel and Macro Creation (SQL & VB Scripts) 3) Good Analytical Skill 4) Experience in JDA 5) Good Communication and Presentation Skills

Hi, We are hiring for the ITES Company for the Optimal Data Analyst Role. Overview The Optimal Data Analyst is responsible for leveraging data to generate actionable insights that support strategic decision-making, particularly in supplier negotiations and cost forecasting. The role involves working with large data sets, using statistical methods, programming tools (e.g., SQL, R, Python), and business intelligence platforms like Tableau to identify patterns, trends, and financial opportunities. This position requires strong analytical thinking, problem-solving abilities, and collaboration across technical, operational, and supply chain teams. The analyst plays a key role in translating complex data into meaningful business insights, aligning analytical efforts with high-level business objectives, and driving value through data-informed negotiation support. Key Skills: a) Bachelor's degree in discipline such as Supply Chain, Economic, Manufacturing, Technology, or Data Analytics b) Minimum 3 years of experience in data analysis with understanding of statistical methods and strong analytical skills To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Bangalore) Type : Job Code # 20 b)To Apply for above Job Role ( Mumbai) Type : Job Code # 21 Job Description Bachelor's degree in discipline such as Supply Chain, Economic, Manufacturing, Technology, or Data Analytics to bring diversity and different perspectives Minimum 3 years of experience in data analysis with understanding of statistical methods and strong analytical skills Experience with database management, programming, statistical modelling and/or business intelligence (SQL, R, Python, JMP, Tableau, etc.) Experienced with and proficient in Microsoft Office Suite Lateral and logical thinking. The ability to think creatively and outside the box to solve unique and challenging problems Motivated self-starter Strong problem-solving tendencies Willing and able to push boundaries Goal-oriented, with a focus on utilizing data for insight Able to multi-task, prioritize and project manage independently in an environment with competing priorities Experience working in a technical, operational or manufacturing environment with the ability to translate that knowledge into financial opportunities Diverse functional experience, with a desire to use data in negotiations Excellent communication skills and a proven history of excelling in a collaborative environment as a key team player Working closely with technical teams, and other organizations to understand the product and data Finding and interpreting large data sets to help predict costs Learning and understanding Boeing's data resources and knowing when, how, and which to use and which not to use. Identifying, analyzing, and solve systematic problems, while maintaining focus on the bigger picture Working together with the team to ensure data analysis and developed algorithms can be appropriately applied for negotiation support Ensuring data collected, analyzed and presented result in actionable insights for negotiation support Engaging and participating in negotiation support, to bolster the use of data analytics within supplier negotiations Understanding high-level business objectives and continually align those objectives to meet needs of the business.

Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur/Gurgaon. Please go through the JD and Apply. We shall call back the relevant profiles. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 A Technical Support Associate job description typically focuses on providing technical assistance to customers, troubleshooting issues, and ensuring customer satisfaction . They handle customer inquiries, diagnose problems, and offer solutions via phone, email, or in-person. The role involves a blend of technical skills and customer service abilities, including communication, problem-solving, and the ability to learn new technologies. Here's a more detailed breakdown of common responsibilities and skills Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills : Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.