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0.0 - 3.0 years
0 - 1 Lacs
Mumbai, Thane, Kalyan
Work from Office
Field Hardware Engineers needed for installation, repair tech-system on site, troubleshoot, Networking. Problem solving skills and travel required. Must know the Regional Language. Required Candidate profile Fresher/Any Graduate. Hardware Engineer / Hardware Diploma can apply.
Posted 1 month ago
1.0 - 3.0 years
3 - 4 Lacs
Hazira
Work from Office
Responsibilities: * Manage IT infrastructure & security * Ensure software updates & compliance * Oversee hardware maintenance & config * Troubleshoot network issues promptly Provident fund Free meal
Posted 1 month ago
3.0 - 5.0 years
4 - 7 Lacs
Chennai
Work from Office
Role & responsibilities 1. Zoho One Administration: Manage, configure, and optimize Zoho One applications (CRM, Zoho Desk, Zoho Books, Zoho People, Zoho Projects, etc.) to enhance business operations. Customize workflows, reports, and dashboards to meet team and organizational needs. Ensure smooth integration of Zoho apps with third-party software and tools. Troubleshoot issues and provide user support for Zoho One applications. 2. IT Infrastructure Management: Oversee the companys IT infrastructure, including networks, servers, hardware, and software. Implement and maintain security protocols, ensuring data protection and compliance with relevant regulations. Monitor system performance and troubleshoot IT issues in a timely manner. Manage backup systems and disaster recovery processes. 3. IT Security: Ensure the integrity and security of the organization's IT systems, including managing firewalls, antivirus software, and encryption. Conduct regular security audits and vulnerability assessments. Implement IT security best practices and policies, and ensure compliance with data privacy regulations. 4. User Support and Training: Provide technical support to staff, including troubleshooting hardware, software, and network issues. Conduct training sessions to improve user proficiency in Zoho One applications and other IT systems. Maintain documentation for IT procedures and provide regular updates to users. 5. Infrastructure & Software Optimization: Evaluate new technologies and make recommendations to enhance business operations and IT systems. Ensure that IT infrastructure meets the companys growing needs, including scalability for future growth. 6. Vendor Management: Liaise with external vendors for procurement, maintenance, and support of IT hardware and software. Negotiate service-level agreements (SLAs) with third-party providers and ensure compliance. Preferred candidate profile Qualifications and Skills: Experience with Zoho One (CRM, Books, Desk, People, Projects, and more) is mandatory. Proven experience in IT administration, managing networks, servers, and systems. Strong understanding of IT security practices, including firewall management, encryption, and antivirus solutions. Familiarity with cloud-based technologies and SaaS solutions. Strong problem-solving skills and ability to troubleshoot complex IT issues. Excellent communication skills to provide support and training to non-technical users. Knowledge of compliance requirements (GDPR, data protection laws) is a plus. Preferred Experience: • 3-5 years of experience in IT administration roles. • Experience in managing IT for small to mid-sized companies. • Hands-on experience with cloud-based platforms and system integration.
Posted 1 month ago
6.0 - 9.0 years
32 - 35 Lacs
Noida, Kolkata, Chennai
Work from Office
Dear Candidate, Seeking a Config Manager to maintain software configurations across environments. Key Responsibilities: Track config changes across releases. Implement environment-specific settings. Automate configuration validation. Required Skills & Qualifications: Experience with config tools (Ansible, Puppet, Chef). Understanding of environment variables and secrets management. Proficient in scripting languages. Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Srinivasa Reddy Kandi Delivery Manager Integra Technologies
Posted 1 month ago
2.0 - 12.0 years
50 - 100 Lacs
, Canada
On-site
For More Information Call / WhatsApp to Ms.Neha-9870170629 Responsibilities Provide technical support to end-users via phone, email, and in-person. Troubleshoot hardware and software issues on various devices. Install, configure, and maintain operating systems and applications. Document and track issues using the help desk ticketing system. Assist in the onboarding and training of new employees on IT systems and tools. Collaborate with other IT staff to resolve complex issues and implement solutions. Maintain inventory of IT equipment and manage asset tracking. NOTE: THIS JOB IS ONLY FOR ABROAD , NOT FOR INDIA BUT CANDIDATES CAN APPLY FOR THIS JOB FROM ALL OVER INDIA
Posted 1 month ago
1.0 - 3.0 years
1 - 2 Lacs
Surat
Work from Office
- Troubleshoot and resolve technology issues. - Install, maintain, and upgrade hardware and software systems. - Provide excellent customer service to end-users. - Upgrade operating systems and other software as needed.
Posted 1 month ago
6.0 - 11.0 years
8 - 12 Lacs
Mumbai
Work from Office
Preparation of IO list, and TAG list with comments. Preparation of hardware configuration & networking scheme. Program development as per the sequence of operation finalized. Programming of drives. Panel testing PLC, DRIVE, HMI, PC. Hardware testing Pre-commissioning & commissioning at site. Attending service & AMC calls. All other responsibilities are given to you from time to time by your reporting manager/organization.
Posted 1 month ago
6.0 - 10.0 years
9 - 17 Lacs
Pune
Work from Office
Role & responsibilities 6 to 10 years related work experience with Rockwell or Siemens PLC programming. Good experience in working with Rockwell FTview, Ignition and Wonderware SCADA products. Knowledge and implementation experience of electrical engineering, automation SCADA design, commissioning, and troubleshooting. Experience of database and IT is preferred. Good prioritizing and planning skill. Proficient level in both written & spoken English. High awareness of Health & Safety Experience in the food and beverage manufacturing industry is preferred Process engineering knowledge (able to interpret P&IDs, Process documents) Participate and be responsible for automation engineering handover including system program taking in, plant automation archiving, technical files preparation. Automation in-house engineering including automation project specification, hardware configuration, function description and programming. Automation on-site job includes electrical installation guidance & test, confirmation of process with design engineer, online commissioning (mainly Rockwell, Siemens and Wonderware), verification of process upgrade with customer, project files updating. Automation emergency response includes emergency failure analysis, remote guidance or connection support, on-site troubleshooting. Plant automation performance investigation and optimization. Follow both technical (software and hardware) and architecture in Food industry area. Provide technical support and training to customer. Document service activities and update customer data, including equipment and contracts. Carry out customer visits in conjunction with technical issues, assisting the local account managers and Service Manager. Preferred candidate profile
Posted 1 month ago
0.0 - 1.0 years
2 - 3 Lacs
Zirakpur, Amritsar
Work from Office
1. Regularly visit customers to provide support (Ensure Digital Screens are running smoothly) 2. Execute all work (repairs, installations, training ) per guidelines Be able and willing to perform emergency call-out services to provide customers with fast and efficient services 3. Responsible for creating Functional and Design Specifications in close cooperation with our customers 4. Maintain technical coordination and a highly responsive service-oriented interface to the customer 5. Coordinate with the Manager of the Field Applications Engineering team to prioritize, set up, perform tests, and provide reports for all applications testing of new and existing products Candidates not having bike or any two wheeler shall not apply
Posted 1 month ago
0.0 - 1.0 years
2 - 3 Lacs
Gurugram, Mahipalpur, Saket
Work from Office
1. Regularly visit customers to provide support (Ensure Digital Screens are running smoothly) 2. Execute all work (repairs, installations, training ) per guidelines Be able and willing to perform emergency call-out services to provide customers with fast and efficient services 3. Responsible for creating Functional and Design Specifications in close cooperation with our customers 4. Maintain technical coordination and a highly responsive service-oriented interface to the customer 5. Coordinate with the Manager of the Field Applications Engineering team to prioritize, set up, perform tests, and provide reports for all applications testing of new and existing products Candidates not having bike or any two wheeler shall not apply
Posted 1 month ago
0.0 - 1.0 years
2 - 3 Lacs
Agra
Work from Office
1. Regularly visit customers to provide support (Ensure Digital Screens are running smoothly) 2. Execute all work (repairs, installations, training ) per guidelines Be able and willing to perform emergency call-out services to provide customers with fast and efficient services 3. Responsible for creating Functional and Design Specifications in close cooperation with our customers 4. Maintain technical coordination and a highly responsive service-oriented interface to the customer 5. Coordinate with the Manager of the Field Applications Engineering team to prioritize, set up, perform tests, and provide reports for all applications testing of new and existing products Candidates not having bike or any two wheeler shall not apply
Posted 1 month ago
0.0 - 1.0 years
2 - 3 Lacs
Gurugram
Work from Office
1. Regularly visit customers to provide support (Ensure Digital Screens are running smoothly) 2. Execute all work (repairs, installations, training ) per guidelines Be able and willing to perform emergency call-out services to provide customers with fast and efficient services 3. Responsible for creating Functional and Design Specifications in close cooperation with our customers 4. Maintain technical coordination and a highly responsive service-oriented interface to the customer 5. Coordinate with the Manager of the Field Applications Engineering team to prioritize, set up, perform tests, and provide reports for all applications testing of new and existing products Candidates not having bike or any two wheeler shall not apply
Posted 1 month ago
0.0 - 2.0 years
0 - 2 Lacs
Vellore, Tamil Nadu, India
On-site
We are seeking a skilled and detail-oriented Hardware Technician to join our team. The ideal candidate will be responsible for maintaining, troubleshooting, and repairing computer hardware and peripheral devices to ensure the smooth operation of our University. Key Responsibilities: Diagnose and resolve hardware issues, including desktops, laptops, printers, servers, and other peripherals. Perform regular maintenance on hardware systems, ensuring optimal performance and longevity. Assemble, configure, and upgrade hardware components and systems. Install, test, and troubleshoot operating systems and other software on hardware systems. Provide technical support and training to end-users for hardware-related issues. Respond to service requests in a timely manner, ensuring minimal downtime. Maintain accurate records of hardware repairs, upgrades, and inventory. Ensure that hardware systems are compliant with company standards and regulations. Collaborate with IT teams and vendors to procure and maintain hardware resources. Assist in the setup and deployment of new hardware and devices across University. Qualifications and Requirements: Strong understanding of computer hardware, peripherals, and troubleshooting techniques. Proficiency with common hardware diagnostic tools and software. Familiarity with operating systems such as Windows, macOS, and Linux. Good communication and customer service skills. Ability to work independently and as part of a team. Willingness to learn new technology. Strong attention to detail and problem-solving skills.
Posted 1 month ago
0.0 - 1.0 years
2 - 3 Lacs
Zirakpur
Work from Office
1. Regularly visit customers to provide support (Ensure Digital Screens are running smoothly) 2. Execute all work (repairs, installations, training ) per guidelines Be able and willing to perform emergency call-out services to provide customers with fast and efficient services 3. Responsible for creating Functional and Design Specifications in close cooperation with our customers 4. Maintain technical coordination and a highly responsive service-oriented interface to the customer 5. Coordinate with the Manager of the Field Applications Engineering team to prioritize, set up, perform tests, and provide reports for all applications testing of new and existing products Candidates not having bike or any two wheeler shall not apply.
Posted 1 month ago
1.0 - 2.0 years
2 - 3 Lacs
Lucknow
Work from Office
1. Regularly visit customers to provide support (Ensure Digital Screens are running smoothly) 2. Execute all work (repairs, installations, training ) per guidelines Be able and willing to perform emergency call-out services to provide customers with fast and efficient services 3. Responsible for creating Functional and Design Specifications in close cooperation with our customers 4. Maintain technical coordination and a highly responsive service-oriented interface to the customer 5. Coordinate with the Manager of the Field Applications Engineering team to prioritize, set up, perform tests, and provide reports for all applications testing of new and existing products Candidates not having bike or any two wheeler shall not apply Exp.- Minimum 6 month to 1 year
Posted 1 month ago
1.0 - 6.0 years
0 - 3 Lacs
Lucknow, Uttar Pradesh, India
On-site
Job Descriptions: Experience with POS systems, hardware and networking. Famililier with LS Retails and POS application troubleshooting Hardware fault diagnosis & isolation on desktops / laptops. Installation and OS Support - Repair / Re-Installation or fresh Installation Installation and Software Support on Office Automation software, Anti-virus software, Email Client (Outlook), IE, Chrome & other Business Critical Applications
Posted 2 months ago
3.0 - 8.0 years
5 - 10 Lacs
Hyderabad
Work from Office
About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver / No. / Performance Parameter / Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails.
Posted 2 months ago
3.0 - 5.0 years
5 - 7 Lacs
Mumbai
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: EMM Intune.
Posted 2 months ago
3.0 - 5.0 years
5 - 8 Lacs
Kochi
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Desktop Support. Experience: 3-5 Years.
Posted 2 months ago
1.0 - 3.0 years
4 - 7 Lacs
Mumbai
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: PL-SQL. Experience: 1-3 Years.
Posted 2 months ago
3.0 - 5.0 years
5 - 8 Lacs
Pune
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: UxM - NexThink. Experience: 3-5 Years.
Posted 2 months ago
3.0 - 5.0 years
5 - 8 Lacs
Gurugram
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: AWS Cloud Management. Experience: 3-5 Years.
Posted 2 months ago
1.0 - 3.0 years
4 - 7 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Microsoft Dynamics365 Cloud Admin. Experience: 1-3 Years.
Posted 2 months ago
3.0 - 5.0 years
5 - 8 Lacs
Pune
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: BackupExec Backup. Experience: 3-5 Years.
Posted 2 months ago
4.0 - 6.0 years
6 - 8 Lacs
Mumbai
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails
Posted 2 months ago
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