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1.0 - 3.0 years
1 - 3 Lacs
Udaipur, Jaipur
Work from Office
Key Responsibilities: Greet and welcome guests, ensuring a pleasant dining experience Supervise and manage the service team on the floor Take and serve food & beverage orders accurately and efficiently Handle guest complaints and queries professionally Coordinate with kitchen and bar staff to ensure timely service Maintain cleanliness and hygiene standards on the floor Train and guide new team members Ensure proper table settings and ambiance Upsell menu items and promotions when appropriate Monitor inventory and coordinate with managers for stock requirements Call - 7905038346 Gmail - prachisinha178@gmail.com ( email your Resume)
Posted 1 week ago
1.0 - 6.0 years
2 - 3 Lacs
Chennai
Work from Office
Store Management Shift Management Overall operations of the Stores Locations - Chennai All Areas Regards Shahnawaz - 8287128734 Preeti - 9958488601
Posted 1 week ago
1.0 - 3.0 years
1 - 2 Lacs
Pune
Work from Office
Excellent communication and interpersonal skills. Strong customer focus with the ability to create a positive guest experience. Ability to multitask and manage time efficiently.
Posted 1 week ago
1.0 - 2.0 years
3 - 4 Lacs
Noida
Work from Office
Role & responsibilities Single point of contact in patient journey from Admissions to discharge. Responsible for the ongoing activities on the floor. Patient's round on daily basis (Meeting and greetings each and every patient admitted on their assigned floors twice in a day). Work towards enhancing the patient experience. Sorting the complaints / concerns of the floors inter or intra department. Preferred candidate profile Minimum 1 Year experience as Patient Experience/ Guest Relationship Executive Qualification- Graduation & MHA will be preferred.
Posted 1 week ago
6.0 - 11.0 years
35 - 40 Lacs
Bengaluru
Work from Office
Manages the daily pastry operations. Exhibits creative baking and decorating talents by personally performing tasks while leading the staff in preparing quality and consistent pastries for all areas. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all pastry areas to promote a consistent, high quality product is produced. Monitors sanitation and food standards. dentifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Manages all pastry food preparation areas. CANDIDATE PROFILE Education and Experience High school diploma or GED; 6 years experience in culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Leading the Discipline Teams Supervises and manage employees; understands employee positions well enough to perform duties in employees' absence. Supervises and coordinates activities of cooks and workers engaged in pastry preparation. Exhibits creative baking and decorating talents by personally performing tasks while leading the staff in preparing quality and consistent pastries for all areas. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Promotes and maintains the productivity level of employees. Supervises pastry preparation shift operations. Communicates performance expectations in accordance with job descriptions for each position. Creates and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Verifies that regular on-going communication occurs with employees to create awareness of business objectives and communicate expectations, recognize performance and produce desired results. Leads shifts while personally preparing food items and executing requests based on required specifications. Represents the property in media events as needed. Facilitates pastry classes for customers and the community. Verifing Culinary Standards and Responsibilities are Met Develops, designs, or creates new ideas and items for pastry kitchen. Follows proper handling and right temperature of all food products. Maintains food preparation handling and correct storage standards. Recognizes superior quality products, presentations and flavor. Verifies employees maintain required food handling and sanitation certifications. Promotes compliance with all applicable laws and regulations regulations. Assists the Executive Chef with menu development associated with pastry. Operates and maintains all department equipment and reports malfunctions. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Assists in determining how food should be presented and creates decorative food displays. Maintains and demonstrates knowledge of food and beverage trends within the hospitality industry. Executes cooking shows and educational programs to guest audiences. Providing Exceptional Customer Service Monitors and provides service behaviors that are above and beyond for customer satisfaction. Manages day-to-day operations, verifying the quality, standards and meeting the expectations of the customers on a daily basis. Supports service by communicating and assisting employees to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Responds to and handles guest problems and complaints. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Maintaining Culinary Goals Sets and supports achievement of culinary goals associated with pastry products including performance goals, budget goals, team goals, etc. Provides specific guidance to prioritize, organize, and accomplish daily pastry operations work. Supports procedures for food and beverage portion and waste controls. Purchases appropriate supplies and manage inventories according to budget. Trains employees in safety procedures. Create cost cards, recipe cards, photographs, and categlogues for utilization during taste presentations. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Participates in training staff on menu items including ingredients, preparation methods and unique tastes. Verifies property policies are administered fairly and consistently. Verifies disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Uses all available on the job training tools for employees. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Attends and participates in all pertinent meetings. .
Posted 1 week ago
0.0 - 5.0 years
1 - 3 Lacs
Nagpur
Work from Office
Barista / Brewers / Host @ Nagpur 15-25kpm Freshers can apply Need confident, skilled applicants willing to grow exponentially with the company CALL JATIN @ 9765557509 / 9764007509 ON-THE-SPOT OFFERS! APPLY NOW!!!
Posted 1 week ago
1.0 - 3.0 years
1 - 1 Lacs
Kolkata
Work from Office
Front Office Executive at The Rajbari Bawali. Handle guest check-in/out, reservations, calls & billing. Good communication & hospitality skills required. Experience in hotels preferred. Accommodation provided. Heritage property experience is a plus.
Posted 1 week ago
2.0 - 5.0 years
1 - 2 Lacs
Faridabad
Work from Office
We seek a skilled customer-oriented Steward to join our team. Responsibilities include delivering exceptional guest service, maintaining a clean & organized dining area, assisting with food & beverage service & support overall hospitality objectives.
Posted 1 week ago
1.0 - 6.0 years
1 - 6 Lacs
Gurgaon, Haryana, India
On-site
Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Ensures knowledge and understanding of OSHA regulations are up to date. Oversees all lost and found procedures. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guest room maintenance needs. Understands and complies with loss prevention policies and procedures. Ensures all employees have proper supplies, equipment and uniforms. Assists in supervising an effective inspection program for all guestrooms and public space. Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance. Ensuring Exceptional Customer Service Handles guest problems and complaints seeking assistance from supervisor as necessary. Assists in the review of comment cards and guest satisfaction results with employees. Sets a positive example for guest relations. .
Posted 1 week ago
2.0 - 7.0 years
3 - 13 Lacs
Delhi, India
On-site
Guest Interaction and Service Management: Contact appropriate departments (e.g., Sales, Accounting) to resolve guest requests, calls, or issues. Use effective sales techniques, including up-selling, to maximize revenue while ensuring guest loyalty to Marriott. Determine and offer complimentary services or gifts (e.g., rewards points, show tickets) to guests as a gesture of appreciation. Promote awareness of the Marriott brand image internally and externally. Process requests for Marriott Rewards points redemption. Handle all reservation requests, changes, and cancellations via phone, fax, or mail. Enter Marriott Rewards details accurately into the reservation system when processing guest bookings. Answer, record, and resolve guest calls, questions, and concerns in a timely manner. Administrative and Sales Support: Perform general office duties in support of Sales and Marketing (e.g., filing, emailing, typing, faxing). Assist management in training and motivating employees; set a positive example as a role model. Maintain confidentiality of all proprietary information and protect company assets. Team Collaboration and Communication: Welcome and acknowledge all guests according to Marriott's standards; anticipate and address guest service needs. Communicate with others using clear, professional language; answer phone calls with proper etiquette. Develop and maintain positive working relationships with team members to achieve common goals. Monitor the performance of others to ensure adherence to quality expectations and standards. Review and verify information in various formats for accuracy.
Posted 1 week ago
1.0 - 3.0 years
2 - 4 Lacs
Mumbai, Lucknow, Ahmedabad
Work from Office
Follow instructions of the chef. Prepare dishes as per standard recipes. Timely preparation of Guest Orders. Follow FIFO. Follow kitchen rules, cleaniliness and hygiene standards. Adhere to Kitchen SOPs. Train junior commi and apprentice candidates. Ensure least food / raw material wastage.
Posted 1 week ago
4.0 - 10.0 years
2 - 13 Lacs
Bengaluru, Karnataka, India
On-site
Handles employee inquiries and concerns to maintain a supportive work environment. Observes and evaluates employee performance, providing regular feedback. Assists in daily shift operations and supervises restaurant areas when senior managers are absent. Participates in departmental meetings and ensures goals are clearly communicated. Ensures restaurant staff have necessary tools, uniforms, and supplies. Reports issues regarding food quality and service levels to the Chef and Restaurant Manager. Ensures adherence to restaurant standards, procedures, and health regulations. Oversees responsible alcohol service in compliance with local laws. Performs duties of restaurant team members and supports related departments as needed. Opens and closes the restaurant while ensuring operational readiness. Engages with guests for feedback and service improvement opportunities. Adjusts staffing levels to meet service demands and financial goals. Encourages team members to consistently deliver excellent customer service. Resolves guest complaints promptly or escalates to leadership when necessary. Sets a positive example in guest interaction and hospitality standards. Reviews guest satisfaction results and comment cards with the team to drive improvements. Greets guests and ensures a welcoming environment. Oversees and participates in employee training and development programs. Communicates job expectations clearly and consistently to team members. Coaches and provides ongoing performance support to staff.
Posted 1 week ago
0.0 - 5.0 years
0 - 2 Lacs
Panipat, Dubai, New Delhi
Work from Office
We are Hiring for 5 STAR Luxury Hotel for Dubai Location If Interested to Apply for Work Permit Kindly Share your Resume and pictures on citaimmigration@gmail.com You can Call Directly on +91-9240234024 (Hot lines number) Restaurant Service Staff (Waiter/Waitress) 1. Qualification Minimum 12th pass 2. Age 20-35 Years 4. Must Have Good communication skills 5. Must have passport Key Responsibilities:- Welcoming guests to the restaurant or dining area. Listening to customers food and drink orders and ensuring accuracy. Delivering food and drink orders to the correct tables in a timely and professional manner. Engaging with guests to ensure they are satisfied with their meals. Coordinating with the kitchen, bartenders, and other team members to ensure smooth service. If Interested to Apply for Work Permit Kindly Share your Resume and pictures on citaimmigration@gmail.com You can Call Directly on +91-9240234024 (Hot lines number) Or Directly walk in On Below Mentioned Address CITA IMMIGRATION Head Office:-Corporate Tower- 2nd Floor, Dwarka Mor Metro Station, Opposite Metro Pillar No 766, New Delhi - 110059 Branch Office:- Building no 36 Second floor Above Domino's Pizza, Near Ahuja Sweets, HUDA Sector 11-12, Panipat ( Haryana)- 132103 Website :www.cita.co.in
Posted 1 week ago
0.0 - 3.0 years
2 - 3 Lacs
Gurugram
Work from Office
The Pllazio Hotel, Gurgaon is looking for Room / Laundry Attendant to join our dynamic team and embark on a rewarding career journey Sort, wash, dry, fold, and iron linens and clothing according to established procedures and standards Operate laundry equipment safely and efficiently, including washers, dryers, and irons Inspect linens and clothing for stains, tears, or other damage, and report any issues to management Maintain cleanliness and organization of the laundry facility, including work areas and equipment Assist in inventory management, including receiving, stocking, and recording of supplies Follow all safety protocols and guidelines to ensure a safe working environment for yourself and others Perform other duties as assigned by management
Posted 1 week ago
1.0 - 4.0 years
1 - 4 Lacs
Thiruvananthapuram
Work from Office
PMS College of Dental Sciences & Research is looking for House Keeping Supervisor to join our dynamic team and embark on a rewarding career journey Supervise and coordinate the work of housekeeping staff, including room attendants, public area cleaners, and laundry attendants Ensure that all rooms and public areas are cleaned to the highest standards and that housekeeping staff follow established procedures and guidelines Inspect rooms and public areas to ensure they are clean and well-maintained Schedule staff to ensure adequate coverage and manage staff attendance and leave requests Order and maintain adequate supplies and equipment, including cleaning chemicals, linens, and laundry supplies Train and evaluate staff to ensure that they have the necessary skills and knowledge to perform their duties effectively Maintain records of staff performance, attendance, and leave requests Resolve guest complaints related to housekeeping services and escalate issues as necessary Monitor and maintain safety and security procedures, including the use of cleaning chemicals and equipment Collaborate with other departments, such as maintenance and front office, to ensure seamless guest experiences Strong leadership and management skills, with the ability to motivate and train staff Excellent communication and interpersonal skills
Posted 1 week ago
2.0 - 5.0 years
1 - 4 Lacs
Jamnagar
Work from Office
Express Hotels is looking for Captain to join our dynamic team and embark on a rewarding career journey Supervise food and beverage service staff. Ensure high levels of customer service. Monitor and maintain dining areas. Assist with event setup and service. Handle customer inquiries and complaints. Ensure compliance with health and safety regulations. Train and support junior staff.
Posted 1 week ago
1.0 - 4.0 years
1 - 4 Lacs
Thiruvananthapuram
Work from Office
Joys Hotels And Resorts is looking for Captain to join our dynamic team and embark on a rewarding career journey Greet customers, seat them, and provide them with menus Take food and beverage orders and ensure accuracy Serve food and beverages to customers and provide exceptional customer service Clean tables and dining areas after customers leave Maintain a clean and organized dining area, including sweeping and mopping floors, wiping down tables and chairs, and keeping condiments and utensils organized Assist kitchen staff with food preparation and plating as needed Answer customer inquiries and complaints, and escalate issues to management as needed Process customer payments and reconcile cash register at the end of each shift Assist in opening and closing duties, including setting up tables and chairs, preparing condiments, and locking up at the end of the day Follow all health and safety regulations and company policies Strong communication and interpersonal skills
Posted 1 week ago
2.0 - 7.0 years
2 - 7 Lacs
Panjim, Goa, India
On-site
The Restaurant Supervisor is responsible for ensuring smooth day-to-day operations of the dining outlet(s) while maintaining high levels of guest satisfaction, team coordination, and service standards. This role includes leading the service team, overseeing opening and closing procedures, managing inventory, ensuring compliance with safety policies, and supporting staff development. Key Responsibilities Operational Management Ensure team members work cohesively to deliver exceptional guest service. Monitor dining areas for seating availability, guest comfort, service delivery, and safety. Complete opening and closing duties (e.g., setting up supplies, cleaning, locking doors). Conduct regular inspections of storage areas for cleanliness, organization, and FIFO practices. Execute inventory counts and manage stock requisitions. Submit work orders for equipment and facility maintenance as needed. Team Leadership & Staff Supervision Inspect grooming and attire of staff; address any discrepancies immediately. Assist with hiring, onboarding, training, scheduling, and performance evaluation. Provide ongoing coaching, counseling, and motivation to team members. Serve as a role model and first point of contact for staff concerns under the Open Door Policy. Guest Experience & Service Greet and acknowledge guests according to company standards. Anticipate and address guest needs, including support for individuals with disabilities. Respond to guest concerns professionally and promptly to ensure satisfaction. Uphold brand service standards and demonstrate genuine appreciation to guests. Compliance & Safety Follow company safety and security policies and procedures at all times. Report accidents, injuries, or unsafe conditions to management immediately. Complete safety training and ensure staff compliance with all procedures. Maintain confidentiality of proprietary information and protect company assets. Efficiency & Quality Control Monitor and uphold adherence to service quality expectations and brand standards. Recommend and implement improvements to enhance operational efficiency, guest satisfaction, and cost-effectiveness. Identify and resolve issues related to tools, equipment, and service areas. Physical & General Requirements Stand, walk, or sit for extended periods or an entire shift. Move, lift, carry, push, or pull items up to 50 lbs without assistance. Perform tasks requiring fine motor skills, bending, twisting, climbing stairs, and working in confined spaces. Visually verify and read information, inspect equipment, and handle varied objects throughout shift. Perform other duties as assigned by supervisors. Preferred Qualifications Education: High school diploma or GED equivalent. Work Experience: Minimum of 2 years of experience in food & beverage, restaurant operations, or hospitality. Supervisory Experience: At least 1 year of supervisory experience in a service-oriented environment. License/Certification: Food handling and safety certification preferred (if required by local regulations).
Posted 1 week ago
2.0 - 7.0 years
2 - 7 Lacs
Bengaluru, Karnataka, India
On-site
Ensure staff collaboration to deliver high-quality service and meet guest needs Inspect staff grooming and attire; address deficiencies immediately Perform opening/closing duties including supply setup, equipment cleaning, and securing areas Inspect storage for cleanliness, organization, and FIFO compliance Conduct scheduled inventories; requisition and stock necessary supplies Monitor dining rooms for seating, safety, and guest well-being Submit maintenance work orders for necessary repairs Assist in hiring, training, scheduling, coaching, and disciplining employees Serve as a role model and first contact for grievance processes Enforce safety policies and complete required training and certifications Maintain professional appearance and protect company confidentiality Greet guests warmly, meet their needs, and assist individuals with disabilities Communicate clearly and professionally with guests and staff Build positive team relationships and respond to employee concerns effectively Promote adherence to quality and safety standards Suggest and implement improvements to enhance efficiency, safety, and cost-savings Visually inspect work areas and tools for defects or compliance Perform physical tasks such as standing, lifting up to 50 pounds, and navigating stairs or confined spaces Execute additional duties as assigned by supervisors
Posted 1 week ago
2.0 - 7.0 years
2 - 7 Lacs
Hyderabad, Telangana, India
On-site
Ensure staff collaboration to deliver high-quality service and meet guest needs Inspect staff grooming and attire; address deficiencies immediately Perform opening/closing duties including supply setup, equipment cleaning, and securing areas Inspect storage for cleanliness, organization, and FIFO compliance Conduct scheduled inventories; requisition and stock necessary supplies Monitor dining rooms for seating, safety, and guest well-being Submit maintenance work orders for necessary repairs Assist in hiring, training, scheduling, coaching, and disciplining employees Serve as a role model and first contact for grievance processes Enforce safety policies and complete required training and certifications Maintain professional appearance and protect company confidentiality Greet guests warmly, meet their needs, and assist individuals with disabilities Communicate clearly and professionally with guests and staff Build positive team relationships and respond to employee concerns effectively Promote adherence to quality and safety standards Suggest and implement improvements to enhance efficiency, safety, and cost-savings Visually inspect work areas and tools for defects or compliance Perform physical tasks such as standing, lifting up to 50 pounds, and navigating stairs or confined spaces Execute additional duties as assigned by supervisors
Posted 1 week ago
2.0 - 7.0 years
2 - 7 Lacs
Delhi, India
On-site
Ensure staff collaboration to deliver high-quality service and meet guest needs Inspect staff grooming and attire; address deficiencies immediately Perform opening/closing duties including supply setup, equipment cleaning, and securing areas Inspect storage for cleanliness, organization, and FIFO compliance Conduct scheduled inventories; requisition and stock necessary supplies Monitor dining rooms for seating, safety, and guest well-being Submit maintenance work orders for necessary repairs Assist in hiring, training, scheduling, coaching, and disciplining employees Serve as a role model and first contact for grievance processes Enforce safety policies and complete required training and certifications Maintain professional appearance and protect company confidentiality Greet guests warmly, meet their needs, and assist individuals with disabilities Communicate clearly and professionally with guests and staff Build positive team relationships and respond to employee concerns effectively Promote adherence to quality and safety standards Suggest and implement improvements to enhance efficiency, safety, and cost-savings Visually inspect work areas and tools for defects or compliance Perform physical tasks such as standing, lifting up to 50 pounds, and navigating stairs or confined spaces Execute additional duties as assigned by supervisors
Posted 1 week ago
2.0 - 7.0 years
2 - 7 Lacs
Aurangabad, West Bengal, India
On-site
Patrol all areas of the property, secure rooms, and assist guests with room access. Conduct emergency drills, daily safety inspections, incident investigations, interviews, and key control audits. Monitor CCTV and alarm systems, document access to secure areas, and authorize entry. Respond to emergencies including accidents and disturbances; administer CPR/first aid or contact EMS as needed. Complete and maintain confidential incident reports and release information only to authorized personnel. Defuse disturbances and escort unwelcome individuals off the premises as per company protocols. Enforce compliance with alcohol control laws and handle interruptions and guest complaints. Provide security paperwork and support for staff; ensure safety hazard resolutions. Support management in training, coaching, and serving as the first point of contact under the Open Door Policy. Follow all company policies, maintain professional appearance, and ensure confidentiality of company assets. Acknowledge and assist guests professionally; respond promptly to service needs. Communicate effectively in writing and speech; answer phones and document accurately. Collaborate with team members to meet safety and service goals. Adhere to licensing/registration requirements as per state regulations. Inspect tools/equipment and input data via computer or POS systems. Move swiftly (run/walk/jog) to address incidents; stand, sit, or walk for extended periods. Move, lift, or carry objects up to 50 lbs without help and 75+ lbs with assistance. Navigate tight, elevated, sloped, or slippery spaces; perform physical tasks like bending and twisting. Perform other duties as directed by supervisors while upholding quality and safety standards.
Posted 1 week ago
2.0 - 7.0 years
2 - 7 Lacs
Thane, Maharashtra, India
On-site
Patrol all areas of the property, secure rooms, and assist guests with room access. Conduct emergency drills, daily safety inspections, incident investigations, interviews, and key control audits. Monitor CCTV and alarm systems, document access to secure areas, and authorize entry. Respond to emergencies including accidents and disturbances; administer CPR/first aid or contact EMS as needed. Complete and maintain confidential incident reports and release information only to authorized personnel. Defuse disturbances and escort unwelcome individuals off the premises as per company protocols. Enforce compliance with alcohol control laws and handle interruptions and guest complaints. Provide security paperwork and support for staff; ensure safety hazard resolutions. Support management in training, coaching, and serving as the first point of contact under the Open Door Policy. Follow all company policies, maintain professional appearance, and ensure confidentiality of company assets. Acknowledge and assist guests professionally; respond promptly to service needs. Communicate effectively in writing and speech; answer phones and document accurately. Collaborate with team members to meet safety and service goals. Adhere to licensing/registration requirements as per state regulations. Inspect tools/equipment and input data via computer or POS systems. Move swiftly (run/walk/jog) to address incidents; stand, sit, or walk for extended periods. Move, lift, or carry objects up to 50 lbs without help and 75+ lbs with assistance. Navigate tight, elevated, sloped, or slippery spaces; perform physical tasks like bending and twisting. Perform other duties as directed by supervisors while upholding quality and safety standards.
Posted 1 week ago
1.0 - 6.0 years
2 - 3 Lacs
Mysuru
Work from Office
Key areas of Responsibility: Assists patients with information and provides necessary services upon their arrival or departure from the hospital. Is responsible for end-to-end Patient Experience Services. Main Job Tasks: Provide general information on services offered by the hospital. Directs guests, patients, relatives and vendors to the appropriate departments or staff. Responsible for collecting details of Patients as per the Forms provided and necessary Trakcare Order Entry, Cash & Billing and managing Insurance if any. Is responsible for the Console: Handles all external & internal incoming calls across the hospital. Telephonic appointments for consultants are taken. Takes messages for staff & consultants. Is responsible for Outpatients: Registers Patients / Customers. Screen patients and assign to the appropriate consultants. Accompanies/directs patients to various departments/nursing stations. Moves charge sheets to various departments. Ensures that bills are paid and medicines are collected. Is responsible for Inpatient: Admissions from OPD & ER / Emergency Admissions. Getting the consent form signed by the inpatient relatives. Explaining about visiting hours, passes, admission kit, valuables, tariff sheets, phone activation, cafe, nurse stations, folders, wrist band, room familiarization, provides important phone numbers etc. Provides information on top up deposits to customers and follows up and ensures that deposits are collected. Visits patient rooms on a daily basis. Heath Screens: Assists in the health check for corporate/non corporate. Order Entry: Ensure all items mentioned on the charge sheet are charged to the patient. Ensure all items are billed from the correct departments. Any discrepancies are brought to the immediate attention of the Patient Experience Management Executive Coordinate with consultants to charge the correct consultant fee to the patient. Ensure that patients waiting time is reduced at the order entry counter. Billing & Handling Cash: Ensure receipts are made for all payments received Ensure that patients waiting time is reduced at the cash counter. Insurance: Keep the patient updated on the status of their cashless facility. Ensure timely reply to all queries from the TPA in co-ordination with our consultants. Ensure collection of non-medical expenses or any such expenses which are not covered by the corporate or TPA before patient leaves premises. Ensure all original documents along with the bills are retained by us for claiming the same from respective TPA / Corporate. Others: Compiles and monitors bed status reports. Reports any incidence that occurs at the facility to the immediate Manager and respective. Ensure visitors adhere to the companies' visiting hours. Arranges for baggage handling and other services requested by patients and relatives. Assists patients with wheel chair or any other requirements. Arranges for incoming and outgoing courier / letters to be dispatched. Assists in camps, health check programs, CME's etc. Participates in educational programs and in-service meetings. Note : This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee is expected to learn & perform other duties necessary for the effective operation of the Hospital. Required Candidate Profile: - Hostel Facility will be provided to Female Candidates - Graduate [Freshers] with exceptional communication skills written and verbal [ Kannada + English + Hindi ] - PUC / 12th Pass / Under Graduate (with minimum 3 years of relevant experience in Hospital, Clinics, Diagnostic Centre can apply) - Preference would be given to local candidates / aspirants with Hospital / Clinics / Medical Center /Hotel / Aviation / Travel / BPO / Call Center experience. - Candidates / Aspirants ready to relocate to Mysore on their own can also apply. - Aspirants are requested to E-mail resume in MS word format only along with photograph and with details on current fixed salary + incentives if any and expected salary. - Please super scribe as " Application for the post of Patient Care / Customer Care Relations, Billing and Insurance Junior Associate / Associate at Manipal Hospital - Mysore " in Subject column when writing / sending / forwarding E-mail. - Work Location - Mysore - Karnataka - India. Note* You can also text WhatsApp message to 9886300305 if we do not respond to your call or email. Note* Incumbent should be flexible to work for rotational and night shifts.
Posted 1 week ago
1.0 - 4.0 years
1 - 4 Lacs
Jaipur, Rajasthan, India
On-site
F&B Service Expert At our establishment, we believe in creating an unforgettable experience for our guests, whether they're dining in our restaurant or attending a special event. As a Food & Beverage Service Expert , you're crucial to this mission. You'll go beyond simply serving food and drinks; you'll proactively deliver exceptional service, ensuring every interaction feels like a valued part of their unique experience, from start to finish. Key Responsibilities: Crafting Memorable Experiences: Proactively deliver a wide range of services for both daily dining and event functions to ensure an outstanding guest experience. Engage with guests, serving food and beverages in a professional and friendly manner. Transform every transaction into a seamless and enjoyable part of the overall experience. Operational Excellence: Efficiently set up tables and event materials, ensuring everything is in place for service. Maintain clear and timely communication with the kitchen to ensure smooth and efficient service flow. Keep all work areas and supplies clean and well-organized. Safety & Professionalism: Adhere to all company and safety/security policies and procedures. Promptly report any maintenance needs, accidents, injuries, or unsafe working conditions to your manager. Complete all required safety training and certifications. Ensure your uniform and personal appearance are always clean and professional. Maintain the confidentiality of proprietary information and protect company assets. Guest & Team Interaction: Welcome and acknowledge all guests warmly, according to company standards. Communicate clearly and professionally with guests and colleagues. Develop and maintain positive working relationships with your team, supporting common goals. Ensure all service adheres to the highest quality expectations and standards. Physical Demands: Ability to stand, sit, or walk for extended periods. Capable of reaching overhead and below the knees, including bending, twisting, pulling, and stooping. Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by supervisors. Preferred Qualifications: Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience required. License or Certification: None required. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Posted 1 week ago
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