Guest Service Associate - Front Office

Job Description

Guest Service Associate - Front Office Location: Hyderabad, Telangana, India As a Guest Service Associate - Front Office , you're the first point of contact for our guests, setting the tone for their entire stay. You'll handle all aspects of guest check-ins and check-outs, efficiently manage payments, and be a friendly source of information and assistance. Your role is vital in ensuring every guest receives exceptional service and leaves with a memorable impression. Your Responsibilities Guest Registration & Financial Transactions: Process all guest check-ins by confirming reservations, assigning rooms, and issuing/activating room keys. Process all payment types, including room charges, cash, checks, debit, and credit cards. Handle all check-outs, including resolving any late or disputed charges efficiently. Run daily reports (e.g., number of arrivals, departures), identify special requests, and check reports for accuracy. Complete designated cashier and closing reports accurately in the computer system. Cash guests personal and traveler's checks. Count your bank at the beginning and end of each shift, balancing and dropping receipts according to Accounting specifications. Information & Support: Answer, record, and process all guest calls, messages, requests, questions, or concerns promptly. Coordinate with Housekeeping to track the readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding the property and local areas of interest. Professionalism & Safety: Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to your manager. Ensure your uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; and thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with colleagues. Comply with all quality assurance expectations and standards. Physical Requirements Stand, sit, or walk for an extended period of time. Preferred Qualifications Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None.