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Guest Service Associate

Aspiraglory Overseas (Opc) Private Limited

0 - 31 years

0 Lacs

Bengaluru/Bangalore

Posted:1 month ago| Platform: Apna logo

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Skills Required

service processing payments maintenance upselling

Work Mode

Remote

Job Type

Full Time

Job Description

A Guest Service Associate (also known as a Guest Service Agent or Front Desk Associate) plays a crucial role in the hospitality industry, focusing on providing excellent customer service and ensuring guest satisfaction. Their responsibilities include greeting guests, handling check-ins and check-outs, addressing inquiries, resolving complaints, and providing information about hotel amenities and local attractions. Key Responsibilities: Greeting and Welcoming Guests: Creating a positive first impression and making guests feel welcome. Handling Check-Ins and Check-Outs: Verifying guest information, issuing keys, and processing payments. Addressing Guest Inquiries: Answering questions about hotel services, amenities, and local attractions. Resolving Guest Complaints: Promptly addressing and resolving any guest concerns or issues. Providing Information: Offering assistance with directions, local attractions, and other needs. Maintaining a Clean and Organized Front Desk: Ensuring a presentable and functional front desk area. Coordinating with Other Departments: Communicating with housekeeping and maintenance staff to ensure a smooth guest experience. Upselling Services: Offering additional services or amenities to enhance the guest stay. Ensuring Guest Satisfaction: Aiming to make each guest's stay a positive and memorable one.

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Aspiraglory Overseas (Opc) Private Limited

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Guest Service Associate