Guest Relation Executive

Job Description

*Job Title: * SPA Manager – Airport Spa *Location: * Mumbai Airport *Job Description: * We are looking for a dynamic and experienced *SPA Manager* to lead our premium spa operations at the airport. The ideal candidate is bold, charismatic, upfront and presentable yet professional, with a proven background in *business development* and *center management*. They should be comfortable approaching passengers, striking up conversations, and persuading them to indulge in a rejuvenating spa session before/after their flight. *Key Responsibilities: * - Actively engage with airport passengers, inviting them to enjoy spa services. - Promote spa offerings through effective communication and persuasive techniques. - Manage daily operations, ensuring smooth workflow and exceptional customer service with impeccable experiences. - Develop and execute strategies to increase footfall and drive business growth. - Lead and motivate the team to achieve performance targets. - Maintain a professional appearance by adhering to the spa’s uniform guidelines. - Ensure compliance with all airport and spa policies. - As a manager, you have to be responsible for cash, Bills appointments, handling daily operations & other necessary details. - Meet monthly sales and membership targets set by the company. *Desired Candidate Profile: * - *Bold Personality: * Confident in striking up conversations with strangers and handling objections gracefully. - *Experience: * At least 2 years in business development (sales especially), center management and team management. - *Excellent Communication Skills: * Ability to articulate the value of services clearly and persuasively. - *Presentable Appearance: * Polished and professional to represent the spa’s premium image. - *Uniform Compliance: * Willingness to wear the designated uniform with pride. - *Sales-Driven: * Proven track record of achieving sales and operational targets. - *Customer-Centric: * Friendly, approachable, and attentive to guest needs. *Why Join Us? * - Be part of a dynamic, high-energy environment at a major travel hub. - Interact with a global clientele and showcase your leadership skills. - Competitive salary with attractive performance incentives. If you have the passion, experience, and charisma to make every traveler’s journey relaxing and memorable, we’d love to hear from you! Job Type: Permanent Pay: ₹40,000.00 - ₹50,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 8712638378