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Guest Relation Executive (Female)

1 - 2 years

1 - 2 Lacs

Posted:5 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a female Guest Relations Executive (GRE) who is passionate about hospitality, fluent in English, and excels in handling guest interactions with warmth, professionalism, and care.

Job Summary:

  • Greet and welcome guests with a friendly and professional demeanor.
  • Handle guest check-ins, check-outs, and special requests efficiently.
  • Serve as the main point of contact for all guest needs and inquiries.
  • Ensure a smooth and pleasant guest experience from arrival to departure.
  • Resolve guest complaints promptly and effectively with empathy and confidence.
  • Coordinate with front office, housekeeping, and other departments for seamless service.
  • Maintain accurate guest records and update the system as required.
  • Promote hotel services, facilities, and upsell room upgrades when appropriate.

Requirements:

  • Degree/Diploma in Hotel Management
  • 1-2 years of experience as GRE or related field.
  • Prior experience in guest relations or front office in the hospitality industry preferred.
  • Excellent verbal and written communication skills in English.
  • Friendly, confident, and customer-focused personality.
  • Well-groomed with a professional appearance.
  • Ability to stay calm under pressure and handle challenging situations tactfully.

Food and Accommodation will be provided

Call Employer: 8075855587

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Schedule:

  • Day shift

Ability to commute/relocate:

  • Wayanad, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • GRE: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

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