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1.0 - 6.0 years
2 - 4 Lacs
Surat, Vadodara, Belgaum
Work from Office
Role & responsibilities About the Role A key value for this role would be problem solving outlook and detail oriented. This role would be required to coordinate with internal teams like Operations and Engineering from time to time to solve product and App related queries. This role is dynamic in nature so the candidate should have a bias for user experience on App and hence understand the domino effect of the issues. One key expectation from the person who will handle this responsibility is grievance handling mechanism. Candidate should be able to take ownership of the tasks assigned to him and should be able to effectively manage time. Should be able to comprehend SOPs and process guidelines to solve queries. Address emerging issues and identify patterns. Ability to draft and inform stakeholders effectively. Good communication skills. Create/Enhance SOPs, Reports. Work on unstructured projects and improve them. Establish and streamline operational processes. Continuously evaluate existing tools and processes and propose solutions for efficiency gains and high-quality throughput. Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations. Field visiting to meet vendor Ideal Candidate should have following: You should be customer-focused/centric Problem-solving skills Detail oriented Address issues highlighted in multiple channels (should be able to multitask) Good analytical and logical reasoning abilities Flexible to work in a dynamic team environment with changing priorities and deadlines Reporting & documentation experience Knowledge of Excel/Google sheets Please reach out to sathya.s@cielhr.com for any queries
Posted 2 weeks ago
2.0 - 4.0 years
0 Lacs
Kolkata, West Bengal, India
On-site
Ways of working: Mandate 3 : Onsite - Office / Field: Employees are expected to work from the office on all days out of their respective base locations. About Swiggy : Swiggy Instamart, is building the convenience grocery segment in India. We offer more than 30000 + assortments / products to our customers within 10-15 mins. We are striving to augment our consumer promise of enabling unparalleled convenience by making grocery delivery instant and delightful. Instamart has been operating in 90+ cities across India and plans to expand to a few more soon. We have seen immense love from the customers till now and are excited to redefine how India shops. Role Overview: We are seeking a motivated and street-smart person to support our Ads monetization team. This role involves research, project execution, documentation, cross-functional collaboration to drive our innovative projects forward. Key Responsibilities: . Research, Innovation, and Analysis: . Conduct comprehensive research to identify trends, customer needs, and monetization landscape to share deep insights. . Analyze complex data sets to provide strategic insights and actionable recommendations. . Data Analytics . Executive Reporting . Prepare and present reports and presentations to keep the food leadership team informed on progress. . Maintain detailed records of project milestones, deliverables, and timelines to ensure transparency and accountability. . Cross-functional Collaboration: Work closely with other departments (e.g., product, marketing, operations, finance) to ensure alignment and successful implementation of initiatives.Qualifications: . Education: Bachelor's Degree . Experience: 2-3 years in relevant e-commerce or management consulting firms . Technical Skills: High proficiency in data analysis (Excel/Gsheet, SQL) . Soft Skills: Strong problem-solving abilities, street-smart approach, and effective stakeholder management.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law
Posted 2 weeks ago
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