GSA

About Us:

Gokulam Grand Trivandrum is a premier 5-star business hotel offering luxurious hospitality in the heart of the city. We are dedicated to delivering exceptional service experiences and are seeking enthusiastic, service-driven individuals to join our F&B Service team.

Job Summary:

We are currently hiring Guest Service Associates (GSA) / Sr. GSA in our F&B Service department. The ideal candidate will be passionate about hospitality, have strong interpersonal skills, and a keen eye for detail. This is a front-line service role, directly interacting with guests to deliver high-quality dining experiences.

Key Responsibilities:

• Greet and seat guests in a professional and welcoming manner
• Take food and beverage orders accurately and efficiently
• Ensure timely and courteous service to guests in all F&B outlets
• Maintain cleanliness and hygiene standards at all times
• Assist in setting up the restaurant and service areas
• Handle guest queries and complaints politely and effectively
• Coordinate with kitchen and bar staff for smooth service flow
• Uphold the brand standards and deliver a personalized guest experience

Requirements:

• Education: Degree or diploma in Hotel Management (mandatory)
• Experience: Minimum 2–3 years of relevant experience in a 4/5-star hotel F&B environment
• Excellent communication and customer service skills
• Positive attitude, well-groomed appearance, and strong team spirit
• Ability to work in a fast-paced and dynamic environment
• Flexibility to work in shifts, including weekends and holidays

Job Type: Full-time

Pay: ₹216,000.00 - ₹234,000.00 per year

Benefits:

• Food provided
• Paid time off

Schedule:

• Rotational shift

Work Location: In person