Growth Associate

We’re looking for someone who thinks product-first , someone who deeply understands Shopflo’s offerings and can proactively guide merchants on how to best use them to drive tangible business impact. This role requires experience working with India-based, non-enterprise clients , ideally in high-volume, fast-paced environments . Strong farming skills are essential, you should be excellent at building authority-driven relationships, driving adoption, and unlocking growth within both existing and newly onboarded accounts .

What You’ll Do

• Be the point of contact for your assigned accounts after go-live — build trust, understand their business, and help them succeed

• Train, onboard, and guide clients on product usage, best practices, and new features

• Proactively drive adoption by monitoring engagement metrics and identifying early warning signs or drop-offs

• Conduct regular check-ins and Quarterly Business Reviews (QBRs) to assess goals and performance

• Own customer retention — reduce churn and drive renewals by delivering consistent value

• Bring feedback loops from customer interactions to the Product and Engineering teams

• Act as a product champion , showcasing new features and helping clients get the most out of what we build
  

What We’re Looking For

• 2–4 years of experience in Customer Success or Account Management , preferably in a SaaS, B2B, B2C, D2C, or tech-first startup environment .

• Excellent verbal and written communication — you're articulate, clear, and comfortable handling tough client conversations.

• Strong problem-solving skills — you don’t wait for answers; you dig, understand, and deliver.

• Ability to handle ambiguity and juggle multiple accounts without dropping the ball.

• A proactive, ownership-driven mindset — we value people who take initiative and follow through.