Group Manager-UK Pension and Life insurance

Key Skills & Experience: Strong domain expertise in Bonds, Pensions, and Annuities In-depth experience in Life & Pension operations , preferably within the UK market Proven ability in managing large teams (80-100 members) Familiarity with UK regulatory and compliance frameworks , including GDPR, ISO , and other industry standards Exposure to Agile practices, Quality and Efficiency improvement initiatives Experience working in a governed, metrics-driven service delivery environment CII certifications (preferred or in progress) Roles & Responsibilities: Oversee Life & Pension operations aligned to UK industry standards and ensure regulatory compliance Drive service delivery excellence , ensuring adherence to SLAs, KPIs, and client expectations Implement and lead process improvement , quality, and transformation initiatives within teams Maintain strong governance and control mechanisms, ensuring compliance with WNS/Client policies Lead workforce management including shift planning, capacity management, recruitment, and attrition control Foster a performance-driven culture , conduct regular performance reviews, and ensure high employee engagement Champion customer centricity , ensuring high satisfaction in Voice of Customer (VoC) surveys Collaborate with cross-functional teams including HR, Quality, Transformation , and Service Delivery Leadership Mentor and develop potential team leaders and coaches , building future leadership pipelines Ensure comprehensive documentation across Training, Quality , and Governance Maintain accurate and timely reporting of CSL/Key Management Information (MI) for internal and external stakeholders Qualifications: Graduate (Mandatory) CII Certification (Preferred/To be obtained)