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12.0 - 17.0 years

14 - 19 Lacs

Bengaluru

Work from Office

Position Purpose We are looking for skilled and motivated individuals to join our global CIB infrastructure Windows teams (Madrid, APAC, AMER, MEA, INDIA) to define strategy and ensure global alignment Profile demanded: L3/senior profile. This position focuses in the management of the Windows Servers farm in BNP PARIBAS. This infrastructure offers service to thousands of virtual servers and hundreds of physical ones. As part of your role, you have to contribute to preserve the required performance for a very demanding service with many critical services running on it. In addition, you have to contribute to keep a high availability environment. Due to large number of assets to manage, to do it via scripting is key for being able to manage all infrastructure. Responsibilities Direct Responsibilities Vulnerability and obsolescence remediation, proactive improvements and action plan for incidents are part of the day to day of this position. contribute to preserve the existing architecture and keep the necessary controls to allow the users the necessary access to their servers. High reactivity, proactive improvements and capacity to follow plan action linked to new project and/or incident remediation are part of the day to day tasks To work following ITIL methodology is part of the daily basis in this and the rest of IT areas. Support and troubleshooting on Windows Server 2012, 2016 and 2019 Scripting (Powershell) Developing (C# or other object oriented language) Knowledge in Active Directory: GPOs, Kerberos, DNS. Experience in Security patching activities. Experience with different hypervisors: Vmware, Hyper-V, Openstack Strong skills working with physical servers from different vendors: Dell, IBM, HP, etc Tickets resolution through incidents, problems and different requests from the clients or other infrastructure teams Participating, on a punctual basis, on specific projects related to your specialty Participating in standby on-call 7x24 (1 week per month). Be customer oriented Be independent and proactive Leadership and Team Development: Lead, mentor and develop a team of Unix to achieve technical and operational excellence Foster collaborative environment that encourages knowledge sharing and innovation Supervise the maintenance, configuration, and optimization of Unix/Linux systems to ensure reliability and efficiency. Act as an escalation point for complex Unix related technical issues and outages Identify and address training and development needs, facilitating growth opportunities for team members. Set clear objectives, KPIs, and performance expectations for team members. Conduct regular performance reviews and provide constructive feedback. Provide insights and recommendations to senior leadership for operational improvements. Contributing Responsibilities The Digital Platform domain within the CIB ITO PRODUCTION entity is in charge of the following scopes: IAAS (Infrastructure As A Service): Server / OS / Storage / Backup / Virtualization CAAS (Container As A Service): Containers / Middleware / Sharepoint PAAS (Platform As A Service): Databases / Data Analtics Infrastructure Services: Micro segmentation / Load Balancing / API gateway / Automation Risk & Improvement: Obsolescence / Security / Continuous improvement / ITIL Process For this position you will be integrated into the IAAS-Windows team made up of around twenty EMEA people and in charge of products and services around MS Windows technologies in a Production environment. Work as a member of a team, adhere to corporate standards and change management processes, and work to improve IT standards and policies. Proficient in English. Good interpersonal and communication skills. Technical & Behavioral Competencies Business skills: - Architecture (Mastered) - Knowledge of Data (Mastered) - IT development (Mastered) - Computer tests (Expert) - IT infrastructure (Expert) - Management of production operations (Expert) - Computer security and cyber security (Mastered) - IT / Business Relations (Mastered) Transversal skills: - Analytical capacity (Expert) - Ability to lead a meeting, a seminar, a committee, a training session, etc. (Mastered) - Ability to understand, explain and lead change (Mastered) - Ability to define relevant performance indicators (Mastered) - Ability to work with Agile methods (Mastered) Behavioral skills: - Ability to share/transmit knowledge (Expert) - Be results oriented (Expert) - Creativity & Innovation / Ability to solve problems (Expert) - Ability to collaborate / teamwork (Expert) - Develop and maintain system documentation, including configuration guides, and standard operating procedures. - Direct and be responsible for the implementation effort. - Provide technical guidance and mentorship to team members. - Assess demand for their service or technology area and develop plans to meet future capacity needs and makes recommendations to the manager. - Aware of all critical changes to infrastructure and applications that could impact service delivery to their business customers. - Able to work autonomously and as part of a team using strong analytical skills. - Be service oriented, customer focused, positive, committed and have an enthusiastic can do attitude. - Demonstrate a systematic and logical approach to problem-solving. - Able to follow the banks standards, processes, and procedures. - Escalating incidents internally or to 3rd party partners when required. - ITIL 4 Foundation qualification. Requirements [only in bullet points, technical & leadership & soft skills, nice to haves etc. on the same place, no splits]. Example: English (mandatory) Experience working on big environments >1000 servers Physical & Virtual Experience working with Antivirus agents and ePo Clustering skills with Microsoft & Veritas clusters Management of SAN disks on windows servers Knowledge with SQL Knowledge of Ansible and Ansible Tower Eager to learn Analytical mind-set Ability to work well under pressure, ability to work autonomous and in team environment Good interpersonal and communication skills. Specific Qualifications (if required) Microsoft Certification Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Communication skills - oral & written Client focused Ability to deliver / Results driven Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Ability to develop and adapt a process Ability to manage a project Analytical Ability Ability to develop others & improve their skills Education Level: Bachelor Degree or equivalent Experience Level At least 12 years Other/Specific Qualifications (if required) Participating in standby 7x24 as per the requirement Evaluate emerging system technologies and align their benefits with the business strategy of BNPP.

Posted 2 weeks ago

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3.0 - 7.0 years

9 - 12 Lacs

Chennai

Remote

Job Description for System Engineer System Engineer Service and Support Group Office Location: Remote Work The Company: Process Fusion (PFI) is a managed services and cloud application provider of Secure Information Exchange (SIX) and Business Process Automation (BPA) solutions. Our cloud input and output management solutions bridge the gap between the physical and digital world, by converting multi-channel inputs into actionable data, which can then be integrated into any system and further output into physical or digital forms. Our mission is to help organizations automate critical business processes, exchange information securely, and eliminate the inefficiencies and errors associated with manual and labor-intensive processes. The PFI crew is comprised of a group of highly technical, young, and energetic individuals. If you are searching for a corporate culture that promotes innovation and who is constantly exploring ways to incorporate innovative technologies in software, then this is the company for you. The Opportunity: We are seeking a Systems Engineer to join us as a permanent employee. Reporting to the Director of Technical Operations, this is a Toronto-based role working primarily on ongoing operations and support for our worldwide customers. In this role, you will play a critical role in monitoring, patching, and supporting equipment, software, and systems. You will ensure that the systems are functioning in accordance with Process Fusion Inc and Customer requirements and is an accepted industry practice. You are a System Engineer with a passion for making systems work on complex to simple solutions and applications offered by Process Fusion Inc. You have hands-on experience with operating and support applications or systems in various environments. You have outstanding communication skills to work with customers as well as co-workers, with a logical, structured mindset that demands you approach problems and issues in an organized, well-thought-out manner. Position Responsibilities: Provide first-line technical support for our cloud-based applications, and on prem applications,resolving customer issues in a timely and efficient manner. Log, track, and manage incidents from initial report to resolution, ensuring all are resolved within agreed service levels. Perform network and software troubleshooting to isolate and diagnose common problems. Monitor cloud environments and systems to ensure high availability and performance, identifying and resolving any potential issues before they impact customers. Working with small to medium sized project teams following modern best practices in project management. Regularly perform system checks to ensure the smooth running of IT systems. This includes managing updates, patches, and security measures to keep systems secure and up-to-date. Participate in system development activities, providing technical recommendations on bug fixes. Engage in research and development . Assist in the maintenance, updates, and upgrades of applications and infrastructure. Maintain accurate records and documentation of system configurations, changes, incidents, and resolutions. Minimum Requirements: Degree in Computer Science, Information Security, or a related discipline, or equivalent work experience. Experience in working in an IT support area. Experience working with Microsoft Window Server environments, Linux Servers(nice to have), on premise or cloud-based including the following technologies: Active Directory, DNS, GPOs, Exchange or Office online (O365), MS SQL, MS Azure(nice to have), VMWare, IIS. Experience working with or intermediate level familiarity with Networking technology and protocols, such as advanced IP routing, IP telephony, unified communications, virtualization, and storage technologies. Microsoft Azure certifications nice to have. Basic to Intermediate skill level in programming languages C++, Java script,Python or PowerShell is an asset. Strong problem-solving skills, self-motivation, and demonstration of proactive work in the design and management of reliable and robust production systems. Able to learn and work independently. Fluent in English; strong verbal, reading comprehension and written communication skills. Strong customer focus. Some experience working with customers and understanding business processes and ability to translate to technical needs Soft Skills: Strong Analytical Skills. Attention to Detail. Effective Communication: Proficiency in explaining technical database concepts to non-technical staff and stakeholders and working collaboratively with IT teams. Problem-Solving Abilities: Capacity to quickly identify issues and implement effective solutions, particularly under pressure. Adaptability and Continuous Learning: Eagerness to stay updated with the latest database technologies and trends and adapt to new tools and practices. Time Management: Skills in prioritizing tasks and managing time efficiently, especially in a fast-paced environment. Team Collaboration: Ability to work well in a team, contributing to and respecting collaborative efforts for database management and project completion. Proactive Approach: Taking initiative in monitoring and optimizing database performance without waiting for issues to arise. Resilience and Stress Management: Staying calm and effective under pressure, especially during critical situations like database outages or data recovery scenarios. Customer Service Orientation: Focused on meeting the needs of internal and external stakeholders, ensuring that database services are aligned with user requirements and business goals. Able to work in a 7 x 24 environment Benefits: Competitive base salary Company Benefits: Health Insurance for Self, Spouse, Kids and Parents, 18 Paid Leave per annum, 12 Sick Leave per annum, Team Meeting on every quarter, Assistance in creating home office environment, and if company recognised holidays falls on a weekend, the following workday will be considered as holiday.

Posted 1 month ago

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