Gold Loan Officer

Key Responsibilities:

• Achieve monthly and quarterly targets for gold loan disbursement and portfolio growth.
• Conduct field visits and community outreach to source new customers.
• Verify gold and KYC documents, ensure accurate data entry, and process loan applications.
• Cross-sell financial products such as insurance and savings accounts.
• Monitor repayments, minimize delinquencies, and ensure timely collections.
• Maintain high levels of customer satisfaction through transparent and responsive service.
• Ensure compliance with internal policies, RBI regulations, and operational procedures.
• Coordinate with valuation personnel and back-office teams for seamless loan disbursal.

Required Skills:

• Understanding of gold loan products and lending processes.
• Customer service and sales orientation.
• Basic knowledge of documentation, KYC, and credit norms.
• Proficiency in MS Excel, email, and banking software.
• Strong communication and interpersonal skills.
• Self-motivated, target-driven, and disciplined.
• Ability to manage fieldwork and customer visits.

Additional Requirements:

• Must own a mobile phone and two-wheeler for daily field activities.
• Comfortable using computers and banking applications for reporting and data entry.
• Willingness to travel locally for customer sourcing and service.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹36,000.00 per month

Benefits:

• Health insurance

Schedule:

• Fixed shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Required)

Experience:

• Knowledge of gold loan & lending processes: 1 year (Required)
• Customer service and sales orientation: 1 year (Required)
• Sales acumen for cross-selling financial products: 1 year (Required)
• KYC norms and basic credit assessment: 1 year (Required)
• Data Entry and MS Excel: 1 year (Required)
• Conduct Fieldwork & Customer Visits: 1 year (Required)
• compliance and operational guidelines: 1 year (Required)
• Mobile Phone & Two-Wheeler for field activities: 1 year (Required)
• banking software and digital documentation tools: 1 year (Required)
• Time management and organizational abilities: 1 year (Required)
• Problem-solving and decision-making skills: 1 year (Required)

Language:

• English, Hindi (Required)

Work Location: In person

Speak with the employer
+91 9872925120