3.0 - 7.0 years

0 Lacs

maharashtra

On-site

As a part of the People Team at LRQA, a leading global assurance provider, you will play a key role in the administration and management of employee benefits for colleagues across the globe. Your responsibilities will include delivering comprehensive administrative support, addressing colleague queries, supporting project initiatives, and ensuring compliance with data protection laws and company policies. You will work closely with the People Administration and Benefits team to maintain accurate and up-to-date people records, prepare employment-related documents, manage insurance and benefit enrollments, terminations, and changes, and provide essential data for reporting purposes. LRQA is dedicated to fostering a diverse and inclusive work environment where employees are encouraged to embrace different perspectives. By joining our team, you will contribute to our mission of creating a safer and more sustainable future for our clients and communities. We value individuals with demonstrable experience as a People/HR Administrator, preferably in a global organization, who possess excellent communication skills, strong organizational abilities, and proficiency in HR systems such as SAP SuccessFactors. Your motivation to meet deadlines and key performance indicators will be essential in fulfilling the role's requirements effectively. At LRQA, we believe in the power of collaboration and respect for diverse viewpoints to drive innovation and success. Join us in our commitment to building a better future for all through our inclusive culture and global expertise.,

Posted 1 day ago

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AVP - Training & Quality Barclays

7.0 - 11.0 years

0 Lacs

pune, maharashtra

On-site

As an Assistant Vice President (AVP) Training & Quality, you will have a significant impact on enhancing the end customer experience by reviewing and recommending strategic and tactical changes in process journeys to reduce customer complaints. Your role will involve working in a global organization, focusing on 3rd party vendor management, technology automation, and continuous improvement to deliver service excellence. To excel in this role, you should possess considerable experience in a lead role within a Customer Service Environment, demonstrated by a high-performance track record. Your ability to understand Contact Centre processes and systems across the entire Customer lifecycle will be crucial. You should also have proven customer service and liaison skills, enabling you to effectively deal with clients and customers at all levels, including demanding stakeholders. The successful candidate will be adept at delivering service improvement and automation activities, ensuring changes can be smoothly integrated without compromising stability. Additionally, you will be expected to provide pragmatic solutions to stakeholders at all levels within the organization and possess the resilience to adapt to change. Desirable skill sets for this role include conceptual thinking, strong people management, and motivation skills, as well as a track record of achieving results through managing teams in an operational/training/quality environment. You should also have excellent storytelling abilities based on analytical research and experience in managing larger spans. In this position, you will be responsible for developing training programs, workshops, and initiatives to enhance the skills and knowledge of banking operational teams. You will monitor the effectiveness of training programs, identify industry trends, and collaborate with stakeholders to implement best practices in learning and development. By participating in projects to improve operational efficiency and effectiveness, you will contribute to the overall success of the organization. As an AVP, you are expected to advise on decision-making, contribute to policy development, and ensure operational effectiveness. If you have leadership responsibilities, you will lead a team through complex tasks, set objectives, and coach employees towards achieving those objectives. Your leadership will be guided by the LEAD behaviors Listen and be authentic, Energize and inspire, Align across the enterprise, Develop others. For individual contributors, you will lead collaborative assignments, guide team members, and identify new directions for assignments. You will consult on complex issues, mitigate risks, and collaborate with other areas to achieve organizational objectives. Your ability to analyze data, communicate complex information, and influence stakeholders will be critical for success in this role. All colleagues are expected to uphold the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, along with the Barclays Mindset of Empower, Challenge, and Drive in their daily interactions and decision-making processes.,

Posted 1 week ago

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