General Manager( Dealership Operations)

Position

Location:

Reporting

Type:

Ideal

Experience:

• Minimum 10 years of experience in automotive dealership management; at least 3 years in a GM/AGM capacity.

• Strong understanding of the P&L structure and business drivers in a dealership environment.

Skills

• Proven leadership, people management, and team-building skills.
• Analytical and data-driven decision-making.
• High energy, hands-on, and operationally strong.
• Excellent communication (Tamil and English) and negotiation skills.
• Customer-first mindset with ability to handle escalation and grievance resolution effectively.

Key

1.

• Drive P&L accountability: Plan, monitor, and achieve dealership profitability targets.
• Develop annual business plans including revenue targets, cost control measures, and inventory planning.
• Analyze monthly financials (sales, service, parts, expenses) and initiate corrective actions.
• Identify new revenue opportunities across service, AMC, insurance, finance, and accessories.

2.

• Oversee retail and institutional sales of commercial vehicles (LCV/HCV).
• Ensure monthly and quarterly sales targets are achieved.
• Build strong relationships with fleet customers and key accounts.
• Monitor lead-to-sale conversion metrics and team performance.

3.

• Ensure after-sales service quality and workshop profitability.
• Maintain parts inventory levels, availability, and parts turnover ratios.
• Minimize vehicle turnaround time (TAT) and maximize first-time resolution rates.
• Oversee warranty claim processes and ensure OEM compliance.

4.

• Lead a cross-functional team across sales, service, parts, CRM, finance, and HR.
• Attract, develop, and retain high-performing talent.
• Set performance targets, review KPIs, and build a results-oriented culture.
• Conduct regular training and skill development initiatives.

5.

• Drive customer satisfaction across sales and service touch points.
• Implement Mahindra's CI and SOP compliance rigorously.
• Proactively address customer complaints and convert detractors to promoters.

6.

• Maintain strong working relationships with Mahindra CV regional team.
• Ensure timely reporting, data accuracy, and adherence to OEM standards.
• Oversee legal and RTO-related documentation compliance.

Thanks & Regards,

Sangeetha

Reach talent solutions.

7845956463

rtssangeetha2025@gmail.com