Front Office Manager

Participates in the development and implementation of business strategies for the hotel which are aligned with Radissons overall mission, vision values and strategies Develops and implements strategies for front office, bell stand, parking, concierges, etc that support achievement of the hotels goals Monitors status regularly and adjusts strategies as appropriate Manages the operation of the front office and related areas Creates the first impression by supervising the door, bell stand, parking, concierge and front office areas Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly Ensures front desk handles billing and cash in accordance with hotels standards Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments Ensures front office is in compliance with all hotel policy and procedures Develops and implements strategies and practices which support employee engagement Recruits and selects qualified candidates Provides employees with the orientation and training needed to understand expectations and perform job responsibilities Communicates performance expectations and provides employees with on-going feedback Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations Gives personal attention, takes personal responsibility and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality Adheres to hotel policies and procedures Keeps General Manager promptly and fully aware of all problems or unusual matters of significance Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment At all times projects a favourable image of the Hotel to the public Works in conjunction with the Human Resources Department to ensure that all HR initiatives, both at corporate and hotel level are implemented and adhered to in a pro-active and professional manner Skills Hotel Management Degree/ Diploma Minimum one three years experience of heading front office experience in a hotel Strong computer systems skills including; reservations and reporting system Strong financial acumen Excellent communication skills, ability to influence situations