Front Office Associate/Executive

Job Description:

1. Assist the Front Office Assistant in managing all front desk operations.

2. Greet and welcome guests upon their arrival and provide them with information about the resort and surrounding area.

3. Handle guest check-ins and check-outs efficiently and accurately.

4. Respond to guest inquiries, complaints, and requests in a timely and professional manner.

5. Assist in reservation management, including inputting and updating guest information in the system.

6. Ensure the lobby and reception area are clean, tidy, and presentable at all times.

7. Provide administrative support, including answering phone calls, taking messages, and handling mail and packages.

8. Process financial transactions, including collecting payment, issuing receipts, and balancing cash.

9. Collaborate with housekeeping and maintenance departments to address guest needs and resolve any issues.

10. Maintain a positive and friendly attitude towards guests, colleagues, and management.

Requirements:

1. Previous experience in a front office or customer service role is preferred.

2. Excellent communication and interpersonal skills.

3. Familiarity with hotel management software, such as Opera or Fidelio, is a plus.

4. Strong organizational and multitasking abilities.

5. Ability to work well under pressure in a fast-paced environment.

6. Flexibility to work various shifts, including nights, weekends, and holidays.

7. Fluency in English and local language.

8. A diploma or certificate in Hotel Management or a related field is desirable.

9. Must be willing to relocate to Goa.

If you are a driven and passionate hospitality professional, please submit your application, including your resume and cover letter, to [email protected]

WhatsApp : +918669574085

Job Types: Full-time, Permanent

Pay: ₹360,000.00 - ₹460,000.00 per year

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• Hotel: 3 years (Required)
• Front Office Assistant in 5* Hotels: 1 year (Required)

License/Certification:

• Hotel Management Diploma/ BHM Degree (Required)

Work Location: In person