Front Office Assistant - Male

Front Office Associate

Department: Front Office / Guest Services
Industry: Hospitality (Hotels & Resorts)
Reports To: Front Office Manager / Duty Manager

Job Summary

The Front Office Associate is responsible for providing excellent guest service and ensuring a smooth check-in/check-out experience. This role acts as the first point of contact for guests, delivering warm hospitality, managing reservations, and handling guest requests efficiently and professionally.

Key Responsibilities:

• Greet and welcome guests upon arrival with a friendly and professional demeanour.
• Perform check-in and check-out procedures efficiently using the hotel’s PMS (Property Management System).
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Maintain up-to-date knowledge of hotel policies, room rates, packages, promotions, and local attractions.
• Ensure accurate guest billing and payment transactions.
• Coordinate with housekeeping and other departments to ensure timely room readiness.
• Manage reservations, cancellations, and modifications in the system.
• Answer phone calls and handle email communications related to guest services.
• Maintain cleanliness and organization of the front desk area.
• Prepare daily reports and handovers for upcoming shifts.

Qualifications:

• Bachelor’s degree or Diploma in Hotel Management or related field preferred.
• 1–3 years of experience in a front desk or customer service role in the hospitality industry.
• Proficiency in hotel management software.
• Strong communication and interpersonal skills.
• Good command of English (spoken and written); additional languages are a plus.
• Pleasant personality with a guest-oriented attitude.
• Ability to work in shifts, including weekends and holidays.

Skills Required:

• Customer service excellence
• Multitasking and time management
• Problem-solving abilities
• Attention to detail
• Professional appearance and grooming
• Team collaboration

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,094.22 per month

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Rotational shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Richmond Town, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Guest relations: 1 year (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person