Front Office Assistant

About Us: Gokulam Grand Trivandrum is a premier five-star business hotel located in the heart of the city, offering world-class hospitality with a blend of traditional charm and modern luxury. The hotel prides itself on delivering exceptional guest experiences in a professional and elegant environment. Job Summary: As a Front Office Assistant at Gokulam Grand Trivandrum, you will be an integral part of our dynamic front office team. We are looking for a warm, well-groomed, and customer-focused individual with a minimum of 2 years of experience in front office operations within the hospitality industry. Your role will involve ensuring seamless guest experiences through excellent guest service and communication skills. Key Responsibilities: - Welcome and greet guests with warmth and professionalism. - Efficiently handle check-in and check-out procedures. - Manage guest reservations, room assignments, and billing processes. - Address guest inquiries, requests, and complaints promptly and effectively. - Collaborate with other departments to ensure a smooth guest experience. - Maintain a clean and organized front desk area. - Keep accurate records and ensure proper documentation. - Provide concierge services including travel assistance and local information. - Uphold the hotel's standards in guest service and grooming. Qualifications & Requirements: - Minimum 2 years of front office operations experience, preferably in a 4 or 5-star hotel. - Bachelor's degree/diploma in Hotel Management or a related field (preferred). - Proficiency in hotel management software (e.g., Opera, IDS, or similar). - Excellent communication skills in English; knowledge of additional languages is a plus. - Pleasant personality with strong interpersonal and guest-handling skills. - Ability to work in shifts, including weekends and holidays. - Strong attention to detail and a commitment to excellence. Job Type: Full-time Benefits: - Food provided - Paid time off Schedule: Rotational shift Work Location: In person Expected Start Date: 05/07/2025,